Auckland Airport’s online shopping experience

Picking up domestic orders if you are traveling

If you have an order for a flight into Auckland whilst Auckland is at Alert Level 3:

  • Access to the domestic will only be open to passengers travelling that day.
  • Be prepared to have your travel itinerary checked at the door, and you may be asked about your reason for travel.
  • Once you have passed through the entry door, please proceed to The Mall's Collection Point in the domestic terminal.
  • We ask you to observe all guidelines within the terminal around social distancing and encourage you to wear a face covering when you cannot maintain physical distance from people you do not know.
  • Our team will be there to assist you with the collection of your order.

Picking up domestic orders if you are NOT traveling

If you are not planning on travelling in the near future and are able to safely collect your order from the domestic terminal:

  • You will not be able to access the domestic terminal.
  • Contact our Customer service team help@themall.co.nz and advise them of the date and time you are able to travel to the Airport.
  • A customer service representative will reply to you confirming your time of pickup, this is to ensure that our Collection Point team is ready to receive you.
  • Once you have arrived outside the domestic terminal then please phone The Mall's Collection Point team on 027 266 1071.
  • One of our team will bring your order outside to you by Door 4.
  • We ask you to observe all guidelines within the terminal around social distancing and encourage you to wear a face covering when you cannot maintain physical distance from people you do not know.
  • You are still able to place orders on The Mall if you depart or arrive into Auckland Airport on a later date. This is subject to change based on the Covid-19 Alert levels for Auckland.

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