Your order can be picked up from The Mall's Collection Point in the Domestic Terminal before you pass through security, located between 3 Wise Men and Travelex. See map
You will need to bring your order confirmation email and your driver's licence or valid photo identification to collect your order.
If you purchase for a flight that is departing from Auckland Airport, your order will be ready to collect 1 hour before your flight departs. Your order must be collected at least 30 minutes before you depart. If you purchase for a flight that is arriving into Auckland Airport, your order will be ready to collect when you arrive.
Now, you can also place an order without traveling. Select 'Pick Up On Arrival' when adding items to cart and use the dummy flight number NZ420 as the flight code. You can select a pick up date that works for you.
When you collect your order you will have the opportunity to inspect your items and sign for them. If you are not fully satisfied with an item then our Collection Point team will be able to assist you with any returns. Our Returns & refunds provides information on how this works and also outlines the individual Retailer's returns & refunds policies.