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Orders are not being processed

At Alert Level 4 all non-essential stores at Auckland Airport, including Collection Point, are closed. The Mall and its retail partners will not be able to process orders whilst Auckland is at Alert Level 4.

If you have an order for a flight arriving into or departing from Auckland whilst Auckland is at Alert Level 4:

  • Unfortunately our Collection Points in the International and Domestic Terminals will be closed.
  • We can hold an existing order until lockdown measures have been lifted and it is safe to travel again.
  • Please e-mail us at to let us know your situation.

If you require further assistance with your existing order, or any other enquiry, please email our Customer Service team on 

For more up to date information for our travellers please go to Alert Level 4 at Auckland Airport article and/or visit New Zealand Government COVID-19 website.

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