Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. See map
You will need to bring your order confirmation email and show your passport to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team will help you complete a claims form, and provide information on the returns process. Before you buy, it’s a good idea to take a look at the retailer’s returns policy – and our Easy returns page.