Collecting your order
Buy now pick up later
When you shop on The Mall's domestic experience, you can enjoy the convenience of planning and paying for your purchases ahead of your travel with safe, contactless pick up in the Domestic Terminal.
How does it work?
Step 1: Shop
When you place an order, choose where you would like to pick it up from. It will then show in your order confirmation email.
Step 2: Confirm
When your order is ready for collection, we will send you a Ready to Collect email reminder.
Step 3: Collect
On your day of travel, follow the email instructions to your selected Collection Point in the International Terminal.
Where do I pick up?
You'll find The Mall's Collection Point in the Domestic Terminal before you pass through security, located between 3 Wise Men and Travelex. The Collection Point is open from 5am to 10pm NZST.
Please ensure you bring the following with you when you pick up your order:
- Your order confirmation email
- Your driver's licence or valid photo identification
We ask you to observe all guidelines within the terminal for social distancing and encourage you to wear a face covering when you cannot maintain physical distance from people you do not know.
We're here to help
For information on what you're allowed to take on board in your hand luggage, see cabin allowances.
It's a good idea to view our FAQs where we provide answers to the most common questions we are asked. If your flight details change or if you miss collecting your order, please get in touch.
Get ready for an airport experience like no other.