Auckland Airport’s online shopping experience

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Need to get in touch?

General enquiries

It’s a good idea to view our FAQs where we provide answers to the most common questions we are asked.

If you would like to get in touch, we're here 7am - 7pm, 7 days a week to help and we aim to respond as soon as possible. You can contact us by using any of the following:

By email

Send us an email at help@themall.co.nz 

If your query is about your order, please include your full name, phone number and Order ID in your email.

By phone

You can call us on +64 9 275 0789 or toll-free on 0800 247 767 then dial 5.

If your query is about your order, please have your Order ID handy.

By post

The Mall
Auckland Airport
PO Box 73020, 
Manukau 2150, 
New Zealand

By delivery

The Mall
Auckland Airport
4 Leonard Isitt Drive
PO Box 73020
Manukau 2150, 
New Zealand

Urgent enquiries on the day of travel

If you need to speak to us urgently about your order on your day of travel 

  • within normal business hours (7am-7pm), call us on +64 9 275 0789 or 
    toll-free on 0800 247 767 then dial 5
  • outside of normal business hours, email the Collection Point Team at collectionpointsupport@aucklandairport.co.nz

 
Our team will aim to respond as soon as they can.

Strata Club enquiries

You can email us with any Strata Club enquiries here and we aim to respond as soon as possible.

If you would like to call, you can phone us on +64 9 275 0789 or toll-free on 0800 247 767 then dial 4.

We want to hear from you

It important for us to know what you liked about shopping on The Mall and if there’s anything you think we could improve on, please get in touch.

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