How to order
Shop your favourite international and local brands online ahead of your domestic travel
Plan and pay for your purchases up to 12 hours before your domestic flight and enjoy safe, contactless pick up at The Mall's Collection Point in the Domestic Terminal.
When you shop The Mall's domestic experience you will have access to airport exclusives and special online-only pricing without the need to travel internationally.
Step 1: Select your items
- Browse premium international and local brands and add items to the cart.
- All prices are the duty and tax paid 'Traveller price' or a promotional price offered by our retailers.
Step 2: Add your flight details to the cart
- Once you've selected your products, you will need to apply your domestic flight number and date in your shopping cart so that we can match your order to your flight and have it ready for you.
- You can also add any promo codes you would like to take advantage of in the 'Order Summary' section.
- If you are a Strata Club member, remember to sign in to your account before you checkout to earn points.
- Not flying? No problem. See the instructions for shopping out without a flight.
Step 3: Confirm your order
- When your payment is successful, you will be redirected to an order confirmation page. For information on secure payment click here.
- Once your payment has been processed, we will send you an order confirmation email complete with your Order ID and information on how to collect. Please keep this email safe as you will need to be able to present it along with valid photo identification when picking up your items.
- If you have purchased from multiple retailers, you will see a separate charge for each retailer detailed in the email.
Not flying? No problem
You can still click and collect when shopping The Mall’s domestic experience without any flight at all. Simply select your desired date to visit the Domestic Terminal for pick-up and enter any flight number from the Auckland Airport flight board at a day and time that works for you (or add your items to cart using the pick up on arrival option and use flight number NZ420). We will have your order ready waiting for you 1 hour before your chosen time.
If you need to park whilst collecting your order, you can do so free of charge (for 30 minutes) in the wait zone, located just a few minutes walk from the Domestic Terminal.