The Mall is a new kind of shopping experience created by Auckland Airport exclusive to those travelling internationally. Buy duty free and tax free online before you fly and pick up in one convenient place on arrival or departure. Save time and be sure you have your order when you travel home or abroad allowing you to enjoy more time at Auckland Airport however you choose.
Anybody who is over 16 years old and has a ticket to fly internationally into or out of Auckland Airport within the next six months can shop at The Mall.
Please note, travellers must be 17 years old or over to qualify for alcohol or tobacco duty free concessions, and 18 years old or over to purchase alcohol in New Zealand.
You don’t have to be a Strata Club Member to shop on The Mall – it’s perfectly okay to checkout as a guest. However, you will miss out on earning Strata Club Points.
The Mall offers a range of best selling products from a selection of Auckland Airport’s most popular retailers. Our range includes beauty and fragrances, jewellery, clothing, spirits and wine and will continue to grow.
All prices advertised on The Mall are the same as those advertised in-store, with the exception of Strata Prices, which are additional online-only savings for Strata Club Members. If you notice any other difference in price we would like to hear about it. Please contact us.
We require your flight information for two reasons: to confirm that you are travelling internationally and entitled to shop for duty free and tax free items, and to ensure that your order is ready and waiting at an Auckland Airport Collection Point in time for your arrival or departure.
You can order through The Mall anytime from six months to 24 hours before your flight.
Absolutely. Simply choose to pick up on arrival when placing your order, and it will be waiting for you at the Collection Point in arrivals when you touch back down in Auckland.
No, it is not possible to use someone else's duty free allowance for your own personal purchase.
If two people are travelling together, it is acceptable (for convenience) to place a single order that covers both people's duty free entitlements. However, on collection, it must be declared that the goods are for two separate people despite being a single transaction. Both people need to be present when collecting the items, and you cannot purchase a single item and attribute the duty free allowance across two people (e.g. you cannot purchase a single camera for NZ$1,400 and split the duty free allowance of NZ$700 per person across two people.
We recommend you check your duty free allowance limit for arrival into that country and cabin baggage allocations for your airline.
There are legal limits on the amount of duty free alcohol and other goods travellers can travel with. These amounts can also vary depending on the country you are flying into. See the Allowances & Information page for more details.
Yes. Due to airline safety regulations, there are certain restrictions on the amount of liquids and gels (LAGs) you can carry onboard the plane. When you collect your purchase from the collection point, you will already have passed through Auckland Airport security, meaning that you’ll be able to board without a problem. However, if your journey includes a stopover or transit at another airport, other restrictions may apply.
See Allowances and Information for more details.
The traveller price is the duty and/or tax free price offered by our retailers that every shopper on The Mall is entitled to.
Certain items, like spirits and fragrances, attract import charges known as duties. Persons travelling internationally are entitled to buy limited amounts of these products without paying those duties.
Strata Prices are special online only promotional prices on certain items on The Mall, which are only available to Strata Club Members.
Not all items for sale on The Mall have customs duties attached. These items are sold tax free which means they are exempt the 15% GST.
Some retailers are only authorised to sell items for pick up departing AKL International Airport.
24 hours before your flight we will send you an email reminder to advise you that your order is Ready to Collect, including full instructions and a map to your Auckland Airport Collection Point. See map
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. On arrival into Auckland your order will be ready waiting for you once you've cleared immigration.
If you miss your pickup time, please let us know as soon as possible.
The Auckland Airport Collection Point is open while there are flights arriving or departing from Auckland Airport. If you need help please contact us by email firstname.lastname@example.org. We are here to help 7am – 7pm, 7 days a week.
No, you will be required to collect your own order. Please have your passport handy for identification at the Auckland Airport Collection Point.
If you need to return an item, our team will help you complete a claims form, and provide information on returns. Each retailer is responsible for their own returns and refunds policy and we will keep you updated on the progress of your claim. Please read our Easy Returns page for full information.
Due to the COVID-19 outbreak, many international flights have/are being cancelled. Below you will find frequently asked questions for Auckland Airport travellers.
Please note for the duration of Alert Level 4 Auckland Airport Retailers, The Mall and The Collection Point will be closed and will only reopen when the New Zealand government deems it safe to do so. Find out more here.
A virus, that can cause acute respiratory infection ranging from mild to severe. Most of the infected people have had mild to moderate flu-like symptoms. More information on the signs and symptoms can be found on the Ministry of Health website.
Only travellers with a valid passport will be able to access the international terminal. To help with social distancing requirements we also request that travellers only arrive three hours before their flight.
The domestic terminal is still open however; the New Zealand Government has asked all New Zealanders to limit all non-essential domestic travel. People are encouraged not to visit different parts of the country unless it’s for an essential reason.
Auckland Airport is working closely with the Auckland Regional Public Health Service (ARPHS) and the Ministry of Health (MOH) to support border security requirements.
In addition to this, Auckland Airport is following the ARPHS Ill Traveller Protocol, in line with international health regulations. The protocol is a well-established multi-agency process to effectively monitor, assess and manage ill travellers arriving on planes and ships into New Zealand.
As a precautionary measure, Auckland Airport has asked all precinct workers to follow recommendations from the World Health Organisation, as outlined below:
- Frequently clean hands by using alcohol-based hand rub or soap and water
- When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands
- Avoid close contact with anyone who has fever and cough
- Created more space between tables and chairs in food courts and dwell area across the terminal to enable social distancing.
If you have fever, cough and difficulty breathing, seek medical care early and share previous travel history with your health care provider.
Auckland Airport has increased the frequency of cleaning inside our terminals, particularly to our bathroom areas and family change facilities. This cleaning regime meets the standards set by the Ministry of Health. We have also made additional hand-sanitisers available for our staff and those in our terminals.
Auckland Airport is following guidelines from the MOH and will keep supporting public health staff on site for as long as the MOH and ARPHS feel they are needed here.