How to collect

Receive an order confirmation email

After placing your order you will receive an order confirmation email for each flight you have purchased for. Please keep this email safe as you will need to be able to show it when you pick up your items at the Auckland Airport Collection Point.

If your flight details change please contact us so we can update your order or if you miss collecting your order, so we can notify our retailers to arrange a return and refund.

Bring your email to the Collection Point

Orders can be picked up at an Auckland Airport Collection Point. There is one in departures and one in arrivals at the International Terminal. Please bring your order confirmation email and your passport for identification purposes. 

Where to collect when departing from Auckland Airport

If you choose to collect on departure, you'll find the Auckland Airport Collection Point once you have cleared immigration and security screening, just past The Loop and Aelia Duty Free stores.

map pickup departures

Where to collect when arriving into Auckland Airport

If you choose to collect on arrival, you’ll find the Auckland Airport Collection Point after clearing immigration, in the baggage claim hall, opposite baggage belt 3. 

map pickup arrival

Pick up your order and enjoy!

The Collection Point team will ask you to inspect your items and sign for them. If you are travelling on a flight departing AKL International Airport we request you allow at least 60 minutes prior to your departure time to pick up your order. 

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