Buying safely on The Mall
We want to make is easy and safe for you to purchase on The Mall. To do this we partnered with Paymark, New Zealand’s largest and most trusted payment gateway provider. Once you have reviewed your order you will be directed to Paymark’s securely hosted payment page. Enter your payment details and make sure to use a valid credit card issued in your name. You will be agreeing to Visa or Mastercard’s transaction fees.
Your details will be encrypted by Paymark using a Secure Sockets Layer (SSL) protocol. We do not hold, store or transmit your payment details. Once your order is complete check your credit card statement to view your transactions. Each retailer will appear as a separate charge.
All prices and payments are in New Zealand Dollars
All prices displayed and all payments charged to your credit card will be in New Zealand dollars (NZD). If you are purchasing with a credit card that is issued outside of New Zealand, any currency conversion will take place online via the retailer’s acquiring bank at the rate applicable at the time of purchase.
Card declined during payment
When this occurs your card has not been charged. We recommend you check with your bank or payment institution as it may be that:
- your credit card is no longer valid or has expired
- the payment exceeds your daily spending limit
- the payment is larger than the maximum transaction allowed for your account
- the charge is larger than you would usually put on your card.
It is likely you will be able to request the bank or payment institution to adjust your daily spending limit or the maximum transaction size. Most institutions can make these changes immediately and allow you to complete the payment.
When you pick up your order, the Auckland Airport Collection Point team will ask you to inspect the items to ensure you are happy with them before signing for them.
If something is not quite right, they will be there to help you complete a claims form and will notify the retailers on your behalf of the request for a return and refund. All refunds will be issued by the retailer that supplied the item and not by The Mall directly and will be paid to the credit card and in the currency that you paid for them.