Saben

Our Terms of Sale ("Terms") apply to you when you purchase a product from us on The Mall, and you agree to be bound by our Terms.

We do our best to display accurate information, however, we do not guarantee the information is always up to date, accurate or complete, including product descriptions, photographs or pricing information. All measurements are approximate only.

If a product that you have purchased is not as described or pictured, you may return that product to us in an unused condition and we will provide a refund for the product to you.

Products displayed may not be available for purchase in our Terminal store and may only be available to purchase on The Mall.

Saben may change or discontinue products at any time without any prior notice to you.

If you have placed an order for a product that is no longer available (or becomes unavailable), the Mall (on behalf of Saben) will advise you of this and we will provide you with a refund.

All prices are in New Zealand dollars. If you are purchasing for domestic travel our prices are inclusive of 15% goods and services tax. If you are purchasing for international travel our prices are exclusive of goods and services tax (“GST”).

We may change our prices at any time, however, if you submit an order for a product before any price change, then the purchase price for the product will be the price that was displayed at the time you submitted your order.

Saben guarantees the manufacture of this product for 3 months from the date of purchase and will repair, or if Saben considers necessary, replace the product during this time upon proof of purchase. This guarantee is in addition to any rights you may have under the Consumer Guarantees Act. Our warranty does not cover general wear and tear.

While Saben stands by the high standard of workmanship of its products, due to the delicate nature of some of the fabrications used, the longevity of the accessory may be compromised if appropriate care is not taken. Overfilling or carrying unusually heavy items are likely to put undue stress on various elements of the product which may result in damage to your accessory. Specific recommendations for the care of your handbag or accessory can be found on the Saben website https://www.saben.co.nz/pages/care

If you do require a repair to your handbag or accessory outside of the guarantee period Saben are happy to undertake this on payment of a service fee. Repairs may take between 2-4 weeks to complete.

If you purchased a bag via the Mall that needs to be repaired please contact Saben on 09 376 1007 or send an email to ponsonby@saben.co.nz.

We are happy to refund any faulty item(s) with proof of purchase.

We are happy to accept change of mind exchanges on the day of collection only. Once collected, please visit the Saben store in terminal and present your collection receipt. All refunds will be processed within 3-5 business days.

We accept exchanges only in their original condition with proof of purchase. This policy is not applicable for sale items. Exchanges must be made at the Saben Airport store.

Please carefully read the swing tag attached to your bag as this contains specific care recommendations for your purchase, and an overview of our warranty.

Saben recommends using a protective as soon as you receive your bag: All bags, whether they are suede or leather, need to be protected with a water proofer before use (stay away from the oil-based versions). Saben recommends Wrens Total Protector Spray, this is an invisible waterproofing spray for all smooth, suede and nubuck leathers. It can be purchased from your nearest Saben retailer, online or at any shoe repair store.

Reapply protector every 3-4 weeks to keep the leather soft and resilient.

Never overfill your handbag or evening bag, as this can put stress on seams, fastenings and straps and spoil the shape.

Light leathers should be treated with extreme care – denim and dye can (and probably will) rub off on to the leather with no easy way of removing. Ensure your denim is colour fast.

White Handbags are extremely sensitive to light, and the leather will turn yellow if it is exposed for too long to spotlights, fluorescent lamps, etc.

Metallic leathers are surface coated and with abrasion will wear differently to traditionally coloured leather. Scratches and rubbing to this surface may disturb the delicate surface coating.

Avoid handling your bag after applying foundation, perfume, body or hand creams, this will stain the leather.

Do not place your Saben bag on the floor, use a handbag hook. Any tough surfaces will possibly scratch the leather.

Wearing a bag often will inevitably result in rub marks, which is considered general wear and tear. Saben recommends you swap your bags often to avoid constant rubbing and wear on one bag.

For stronger leathers (nappa or pull-up), moisturise your bag with a product like Wrens Delicate Gel. A mild yet effective cleaning gel, it cleans and nourishes all kinds of leather such as smooth, patent and metallic and gives a natural shine after buffing. Be sure to test any care products on a spot of the leather not easily visible e.g. Inside seam or pocket.

Always apply cleaning and protective product to a soft cloth, not directly on the bag.

If you find you have stains that need removing Wrens Ultimate Cleanser is tough on stains and gentle on leather and its fibres, perfect for removing dirt and water stains.

Suede leather handbags should be regularly brushed with a soft suede brush. Minor stains and marks may be removed with a suede eraser. The leather should retain its colour and appearance if it is regularly treated with a water proofer. These preparations make the leather water repellent, and in particular, impart grease and dust repellence.

Suede that has been rain-marked should be allowed to dry naturally and then brushed up with a suede brush. For serious stains, it is best to see a professional. When storing suede, wrap leather handles or straps in cloth so they do not rest against the suede and leave blotches.

Leather does not like water. Wipe off a wet leather handbag immediately and let air dry. Never use a blow dryer to dry a bag.

If your bag has a chain handle, dirt may accumulate in the chain links causing it to come off on your shoulder. You can avoid this by cleaning the chain with a small tooth brush or the corner of a soft cloth. Always store the chain inside the bag to avoid any scratching or indentations on the leather.

Keep fasteners and zips running smoothly by running pencil lead over the open teeth.
If you take care of your Saben bag, it will love you back.