Jabra Engage 50 II USB-C Wired On-Ear Headset with In-Line Controls - Teams Certified
A headset that's got your back
With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.
This headset has been designed with you in mind (you're welcome). It's light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you're wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there's no better headset to help you make every customer your most satisfied customer yet.
It's not rocket science. But it is very clever.
A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer's call experience, including background noise, the position of your microphone, silence and interruptions.
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
See the full picture
Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents' background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
Magic mic
In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that'll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.
Great comfort isn't a given. It's engineered.
Engage 50 II is designed to be so comfortable that you'll barely know it's there. Weighing in at as little as 1.5oz, or 45g*, it's super lightweight, with angled cushions for the most comfortable fit.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So Engage 50 II is built to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, you'll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)
With Engage 50 II's specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
Smooth operator
Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.
Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it's all taken care of.
Ditch missed calls
Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.
Set the SmartRinger to only ring when you're away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you're in the office.*
*SmartRinger only sounds when the headset is lying on a flat surface
Plays well with others
Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory.
With a UC variant certified for Google Meet, Works With Chromebook and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.
*Software may be needed for configuration. Refer to jabra.co.uk/platforms for details
Protect your focus
Say 'no' to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you're busy.
A red light will glow automatically when you're busy on a call, showing anyone around you that now isn't a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you're free.
Audio
Noise-isolating fit
Yes
Noise reduction on calls
Yes
Speaker size
20mm
Speaker max input power
30 mW
Speaker bandwidth (music mode)
50Hz - 20000Hz
Speaker bandwidth (speak mode)
100Hz - 14000Hz
Microphone type
2 x MEMS
Microphone sensitivity
-26dBFS/Pa
Microphone bandwidth
100Hz - 14000Hz
User hearing protection
Jabra SafeTone™ 2.0, PeakStop 105, EU Noise at Work, G616, OSHA
General
Box content
Headset, carry pouch, warranty and warning leaflet
Packaging dimensions (WxHxD)
185mm x 249mm x 50mm | 7.28in x 9.8in x 1.97in
Main unit dimensions (WxHxD) - Stereo
167mm x 54mm x 167mm | 6.57in x 2.13in x 6.57in
Materials used
Leatherette, PC & PC/ABS plastic, PP, silicon rubber, stainless steel, TPE
Headset Weight (stereo variant)
65g | 2.3oz
Weight (stereo) w. Link
152g | 5.4oz
LED features and functions
Busylight, incoming call, Microsoft Teams notifications (SKU dependent)
Certifications and compliance
Cisco, Unify, Microsoft Teams (SKU specific), Zoom, Google Meet, Amazon Chime
Operating temperature
-10°C to 55°C | 14°F to 131°F
Storage temperature
-5°C to 55°C | 23°F to 131°F
Connectivity
USB-C
Compatible software and/or apps
Engage+, Jabra Direct, Jabra Xpress
Form factor
On-ear headband
As an international traveller you are entitled to bring a certain amount/value of goods that are free of Customs duty and exempt Goods and Services tax (GST) into New Zealand. This is called your duty free allowance and personal goods concession. It is important to review these for any purchases you make on The Mall.
Your duty free allowance entitles you to bring into New Zealand the following quantities of alcohol products free of customs duty and GST provided you are over 17 years of age. You do need to be 18 years or over to purchase.
- Up to six bottles (4.5 litres) of wine, champagne, port or sherry or
- Up to twelve cans (4.5 litres) of beer
- And three bottles (or other containers) each containing not more than 1125ml of spirits, liqueur, or other spirituous beverages
Goods other than alcohol and tobacco, whether purchased overseas or purchased duty free in New Zealand, that have a combined total value not exceeding NZ$700 may also be brought as part of your personal goods concession.
When travelling overseas there are legal limits on the amount of duty free alcohol and other goods you can take with you. These amounts will vary depending on the country you are flying into. We always recommend you check the latest limits and exemptions.
Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. Alternatively, if you are arriving between 11pm and 6am you will be able to collect your order from our lockers. See map
Please bring your order confirmation email and your passport. If you are collecting from lockers you will have been sent an email with your access code, be sure to have this on you in order to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team are there to help you. If you are collecting after hours please return the item to your locker and our team will be in touch as soon as possible. You may also like to view our Returns & refunds which provides information on how this works and outlines the individual retailer's returns and refunds policies.
After Hours Collections
If your order needs to be collected after the Auckland Airport Collection Point desk is closed, your order will be placed in the lockers next to the desk. All the details you will need to collect your order will be provided in your Order Confirmation and Ready to Collect Email.