Samsung
Samsung Galaxy S25 Ultra 5G Dual SIM Smartphone - 12GB+1TB - TITANIUM BLACK
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Description
Samsung Galaxy S25 Ultra 5G Dual SIM Smartphone - 12GB+1TB - TITANIUM BLACK - 2 Year Warranty
*Samsung account login and Internet connection may be required for certain AI features. Galaxy AI feature availability and associated costs are subject to change post 2025. Different terms may apply for AI features provided by third parties. AI output reliability and accuracy not guaranteed. Actual UI may be different. Availability Of Galaxy Al features may vary depending on the region/country, OS/One UI version, device model, and phone carrier.
* Galaxy Al service may be limited for minors in certain regions with age restrictions over Al usage.
Simple, impactful
Galaxy S25 Ultra's rounded design expresses a unified identity for the Galaxy S series. With its sleek and strong titanium frame and a built-in S Pen, it's an ultra-modern vision of bold design.
*Titanium is only applied on the device frame. Frame does not include volume and side keys.
Looks sleek, built tough
Shielded in a strong titanium frame, reinforced by Corning® Gorilla® Armor 2 display glass and with an IP68 rating for water and dust resistance, take this Galaxy further than you thought possible.
*Titanium is only applied on the device frame. Frame does not include volume and side keys.
*Corning® Gorilla® Armour 2 is applied to the front of the device.
*IP68 certified dust and water resistance based on lab test conditions. Water resistant up to 1.5m for up to 30 mins. Dust and water resistance is not a permanent condition and can diminish over time. Accuracy of results not guaranteed and may vary in real world environment. Exposure or prolong exposure to high pressure and other real world environmental elements may affect availability of some features and functions. Rinse thoroughly in fresh water after exposure to salt, sugar, chlorinated water, or liquid containing salt or sugar.
Press, talk, done
Seamlessly complete your tasks without having to switch between various apps. Simply long press the side button to tell Google Gemini what you need using natural language and it'll take care of things in one go.
*Gemini is a trademark of Google LLC. Results for illustrative purposes. Requires internet connection and Google Account login. Service availability may vary by country, language, device model. Works on compatible apps. Features may differ depending on subscription and results may vary. Set up may be required for certain functions or apps. Accuracy of results is not guaranteed.
Personalised briefings for your day
Get personalised briefings throughout the day from the all-new Now Brief. Start your morning with a run-down of the day ahead, such as checking your latest Energy Score and reminders of a busy schedule. Then, recap on the day's events in the evening with daily activity insights.
*Now Brief feature requires Samsung Account login. Service availability may vary by country, language, device model, apps. Some features may require a network connection. Modes and Routines need to be enabled to use Personal Data Engine for context-based Routines suggestions. User needs to consent to access permissions such as photos, videos, audio files, and calendar events. May not display moments depending upon exposure policy. The description of photos provided by moments may not align with the user's intent. Events schedule notification is supported with calendar apps that utilise Android calendar database and available if Samsung Calendar is installed. To check the Energy Score, the health data tracked from Samsung Galaxy Watch must be synchronised with the Samsung Health App. The result is for your personal reference only and is not intended for medical purposes.
A sound studio at your fingertips
Filter out unwanted background noise from your videos and make them share-worthy with Audio Eraser. Galaxy AI fine-tunes your audio by adjusting different types of sound including voices, music, wind and more.
*Results may vary per video depending on how sounds present in the video. Samsung Account login required. Six types of sound can be detected; voices, music, wind, nature, crowd and noise. The actual sound detection may vary depending on audio source, and the condition of the video. Accuracy of results is not guaranteed.
The future of health, now made personal
Keep up with your health goals by tracking your Energy Score. Sync with Galaxy Watch and receive personalised insights and coaching such as an analysis of your sleep, activity and heart rate.
*Image simulated. Energy Score is available on Android phones (Android 10.0 or above) and requires a Samsung Health app (v6.27 or above). Samsung account log-in is required. Service only available when user registers Galaxy Watch (Galaxy Watch4 or later released Galaxy Watch series) at least once. Service availability may vary by country or region. Intended for general wellness and fitness purposes only. Needs at least the previous day's activity data, sleep, and heart rate data during sleep. Not intended for use in detection, diagnosis or treatment of any medical condition or disease. The measurements are for your personal reference only. Please consult a medical professional for advice.
Personal data stays personal
The Personal Data Engine combines and processes your primary data and provides tailored suggestions. It encrypts this data and saves it on your device with Knox Vault, making it inaccessible to anyone else. You can even monitor the security of other Galaxy devices right from your Galaxy smartphone.
*Knox Matrix is supported on Galaxy smartphones and tablets One UI 7.0 or above. Availability may vary by country or region.
*Samsung has developed a security solution called Knox that is built into our devices. Data that you store in Knox is protected by encryption currently available. For more details please visit: https://www.samsungknox.com/en/knox-platform/knox-certifications. May vary between operating systems and devices.
Unrivaled Nightography video. Less noise, more clarity
Now you can shoot in improved 10-bit HDR for a more stunning videography experience. Our advanced AP also delivers more precise noise removal meaning you won't have to worry about grainy night footage again.
*Compared to previous models.
*Results may vary depending on shooting conditions including multiple subjects, being out of focus or moving subjects.
The sharpest details from Wide to Tele and even Ultra Wide
From Ultra Wide shots to our Telephoto camera, photos are clear and vivid at any angle. Our AI enhanced ProVisual Engine then improves color and details for next-level clarity.
*Compared to previous models.
The most powerful processor customised for Galaxy
Introducing our most powerful processor, customised for Galaxy. With improved real-time ray tracing and Vulkan optimisation, dive deep into the action with ultra-smooth gameplay thanks to Snapdragon® 8 Elite Mobile Platform for Galaxy.
*Compared to Galaxy S24 Ultra.
*AP performance improvements shown compared to Galaxy S24 Ultra. Actual performance will depend on user environment, conditions and pre-installed software and applications.
*Snapdragon branded products are products of Qualcomm Technologies, Inc. and/or its subsidiaries.
Clearer, more vivid viewing by ProScaler
ProScaler enhances resolution by using advanced AI-algorithm processing to deliver a viewing experience in high definition without having to adjust the display settings.
*Compared to previous models.
*ProScaler feature is supported on Galaxy S25+ and Ultra models. Image quality can be enhanced up to QHD+, depending on the screen resolution setting of the device.
Unparalleled battery life
Our pioneering mDNIe technology has been built into our custom-made AP, and with software optimisation, battery usage time is enhanced so you can enjoy hours of watching videos.
*Based on Samsung internal lab test conditions with pre-release version of given model connected to earphone via Bluetooth under default settings over LTE. Estimated against battery capacity and measured current over battery power consumption during video playback (video file resolution 720 p, saved on device), respectively. Actual video playback times vary by network connection, settings, file format, screen brightness, battery condition and many other factors.
*Typical value tested under third-party laboratory condition. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Rated capacity is 3885 mAh for Galaxy S25, 4755 mAh for Galaxy S25+ and 4855 mAh for Galaxy S25 Ultra.
All new One UI 7, built for AI
Get access to your Now Brief alerts, music and more from the Now Bar. The new home screen is all yours with highly-customisable layouts and new widgets. Live notifications let you monitor on-going activities such as voice recordings on the Now Bar, status bar or at the top of your notification panel.
*Some functional widgets may require a network connection and/or Samsung Account login. Availability of functions supported within the apps may vary by country.
What's in the Box
*Galaxy S25 Ultra does not include travel adapter.
*In-box items may vary by country or region.
Processor
CPU Speed
4.47GHz, 3.5GHz
CPU Type
Octa-Core
Display
Size (Main_Display)
174.2mm (6.9" full rectangle) / 172.2mm (6.8" rounded corners)
Resolution (Main Display)
3120 x 1440 (Quad HD+)
Technology (Main Display)
Dynamic AMOLED 2X
Colour Depth (Main Display)
16M
Max Refresh Rate (Main Display)
120 Hz
S Pen Support
Yes
Camera
Rear Camera - Resolution (Multiple)
200.0 MP + 50.0 MP + 50.0 MP + 10.0 MP
Rear Camera - F Number (Multiple)
F1.7 , F3.4 , F1.9 , F2.4
Rear Camera - Auto Focus
Yes
Rear Camera - OIS
Yes
Rear Camera - Zoom
Optical Zoom 3x and 5x, Optical quality Zoom 2x and 10x (Enabled by Adaptive Pixel sensor) , Digital Zoom up to 100x
Front Camera - Resolution
12.0 MP
Front Camera - F Number
F2.2
Front Camera - Auto Focus
Yes
Rear Camera - Flash
Yes
Video Recording Resolution
UHD 8K (7680 x 4320)@30fps
Slow Motion
240fps @FHD, 120fps @FHD, 120fps @UHD
Network/Bearer
Number of SIM
Dual-SIM
SIM size
Nano-SIM (4FF), e-SIM
SIM Slot Type
SIM 1 + SIM 2 / SIM 1 + eSIM / Dual eSIM
Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD, 5G Sub6 FDD, 5G Sub6 TDD
2G GSM
GSM850, GSM900, DCS1800, PCS1900
3G UMTS
B1(2100), B2(1900), B4(AWS), B5(850), B8(900)
4G FDD LTE
B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B17(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B66(AWS-3)
4G TDD LTE
B38(2600), B39(1900), B40(2300), B41(2500)
5G FDD Sub6
N1(2100), N2(1900), N3(1800), N5(850), N7(2600), N8(900), N12(700), N20(800), N25(1900), N26(850), N28(700), N66(AWS-3)
5G TDD Sub6
N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)
Connectivity
USB Interface
USB Type-C
USB Version
USB 3.2 Gen 1
Location Technology
GPS, Glonass, Beidou, Galileo, QZSS
Earjack
USB Type-C
MHL
No
Wi-Fi
802.11a/b/g/n/ac/ax/be 2.4GHz+5GHz+6GHz, EHT320, MIMO, 4096-QAM
Wi-Fi Direct
Yes
Bluetooth Version
Bluetooth v5.4
NFC
Yes
UWB (Ultra-Wideband)
Yes
PC Sync.
Smart Switch (PC version)
OS
OS
Android
General Information
Form Factor
Touchscreen Bar
Sensors
Accelerometer, Barometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Hall Sensor, Light Sensor, Proximity Sensor
Physical specification
Dimension (HxWxD, mm)
162.8 x 77.6 x 8.2
Weight (g)
218
Battery
Battery Capacity (mAh, Typical)
5000
Removable
No
Audio and Video
Stereo Support
Yes
Video Playing Format
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
Video Playing Resolution
UHD 8K (7680 x 4320)@60fps
Audio Playing Format
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, DFF, DSF, APE
Services and Applications
Gear Support
Galaxy Ring, Galaxy Buds3 Pro, Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds3, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit3, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch FE, Galaxy Watch Ultra, Galaxy Watch7, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active
Samsung DeX Support
Yes
Bluetooth® Hearing Aid Support
Android Audio Streaming for Hearing Aid(ASHA)
SmartThings Support
Yes
Mobile TV
No
Software Support
Security Update Period (Valid until)
31 January 2032
*Samsung account login and Internet connection may be required for certain AI features. Galaxy AI feature availability and associated costs are subject to change post 2025. Different terms may apply for AI features provided by third parties. AI output reliability and accuracy not guaranteed. Actual UI may be different. Availability Of Galaxy Al features may vary depending on the region/country, OS/One UI version, device model, and phone carrier.
* Galaxy Al service may be limited for minors in certain regions with age restrictions over Al usage.
Simple, impactful
Galaxy S25 Ultra's rounded design expresses a unified identity for the Galaxy S series. With its sleek and strong titanium frame and a built-in S Pen, it's an ultra-modern vision of bold design.
*Titanium is only applied on the device frame. Frame does not include volume and side keys.
Looks sleek, built tough
Shielded in a strong titanium frame, reinforced by Corning® Gorilla® Armor 2 display glass and with an IP68 rating for water and dust resistance, take this Galaxy further than you thought possible.
*Titanium is only applied on the device frame. Frame does not include volume and side keys.
*Corning® Gorilla® Armour 2 is applied to the front of the device.
*IP68 certified dust and water resistance based on lab test conditions. Water resistant up to 1.5m for up to 30 mins. Dust and water resistance is not a permanent condition and can diminish over time. Accuracy of results not guaranteed and may vary in real world environment. Exposure or prolong exposure to high pressure and other real world environmental elements may affect availability of some features and functions. Rinse thoroughly in fresh water after exposure to salt, sugar, chlorinated water, or liquid containing salt or sugar.
Press, talk, done
Seamlessly complete your tasks without having to switch between various apps. Simply long press the side button to tell Google Gemini what you need using natural language and it'll take care of things in one go.
*Gemini is a trademark of Google LLC. Results for illustrative purposes. Requires internet connection and Google Account login. Service availability may vary by country, language, device model. Works on compatible apps. Features may differ depending on subscription and results may vary. Set up may be required for certain functions or apps. Accuracy of results is not guaranteed.
Personalised briefings for your day
Get personalised briefings throughout the day from the all-new Now Brief. Start your morning with a run-down of the day ahead, such as checking your latest Energy Score and reminders of a busy schedule. Then, recap on the day's events in the evening with daily activity insights.
*Now Brief feature requires Samsung Account login. Service availability may vary by country, language, device model, apps. Some features may require a network connection. Modes and Routines need to be enabled to use Personal Data Engine for context-based Routines suggestions. User needs to consent to access permissions such as photos, videos, audio files, and calendar events. May not display moments depending upon exposure policy. The description of photos provided by moments may not align with the user's intent. Events schedule notification is supported with calendar apps that utilise Android calendar database and available if Samsung Calendar is installed. To check the Energy Score, the health data tracked from Samsung Galaxy Watch must be synchronised with the Samsung Health App. The result is for your personal reference only and is not intended for medical purposes.
A sound studio at your fingertips
Filter out unwanted background noise from your videos and make them share-worthy with Audio Eraser. Galaxy AI fine-tunes your audio by adjusting different types of sound including voices, music, wind and more.
*Results may vary per video depending on how sounds present in the video. Samsung Account login required. Six types of sound can be detected; voices, music, wind, nature, crowd and noise. The actual sound detection may vary depending on audio source, and the condition of the video. Accuracy of results is not guaranteed.
The future of health, now made personal
Keep up with your health goals by tracking your Energy Score. Sync with Galaxy Watch and receive personalised insights and coaching such as an analysis of your sleep, activity and heart rate.
*Image simulated. Energy Score is available on Android phones (Android 10.0 or above) and requires a Samsung Health app (v6.27 or above). Samsung account log-in is required. Service only available when user registers Galaxy Watch (Galaxy Watch4 or later released Galaxy Watch series) at least once. Service availability may vary by country or region. Intended for general wellness and fitness purposes only. Needs at least the previous day's activity data, sleep, and heart rate data during sleep. Not intended for use in detection, diagnosis or treatment of any medical condition or disease. The measurements are for your personal reference only. Please consult a medical professional for advice.
Personal data stays personal
The Personal Data Engine combines and processes your primary data and provides tailored suggestions. It encrypts this data and saves it on your device with Knox Vault, making it inaccessible to anyone else. You can even monitor the security of other Galaxy devices right from your Galaxy smartphone.
*Knox Matrix is supported on Galaxy smartphones and tablets One UI 7.0 or above. Availability may vary by country or region.
*Samsung has developed a security solution called Knox that is built into our devices. Data that you store in Knox is protected by encryption currently available. For more details please visit: https://www.samsungknox.com/en/knox-platform/knox-certifications. May vary between operating systems and devices.
Unrivaled Nightography video. Less noise, more clarity
Now you can shoot in improved 10-bit HDR for a more stunning videography experience. Our advanced AP also delivers more precise noise removal meaning you won't have to worry about grainy night footage again.
*Compared to previous models.
*Results may vary depending on shooting conditions including multiple subjects, being out of focus or moving subjects.
The sharpest details from Wide to Tele and even Ultra Wide
From Ultra Wide shots to our Telephoto camera, photos are clear and vivid at any angle. Our AI enhanced ProVisual Engine then improves color and details for next-level clarity.
*Compared to previous models.
The most powerful processor customised for Galaxy
Introducing our most powerful processor, customised for Galaxy. With improved real-time ray tracing and Vulkan optimisation, dive deep into the action with ultra-smooth gameplay thanks to Snapdragon® 8 Elite Mobile Platform for Galaxy.
*Compared to Galaxy S24 Ultra.
*AP performance improvements shown compared to Galaxy S24 Ultra. Actual performance will depend on user environment, conditions and pre-installed software and applications.
*Snapdragon branded products are products of Qualcomm Technologies, Inc. and/or its subsidiaries.
Clearer, more vivid viewing by ProScaler
ProScaler enhances resolution by using advanced AI-algorithm processing to deliver a viewing experience in high definition without having to adjust the display settings.
*Compared to previous models.
*ProScaler feature is supported on Galaxy S25+ and Ultra models. Image quality can be enhanced up to QHD+, depending on the screen resolution setting of the device.
Unparalleled battery life
Our pioneering mDNIe technology has been built into our custom-made AP, and with software optimisation, battery usage time is enhanced so you can enjoy hours of watching videos.
*Based on Samsung internal lab test conditions with pre-release version of given model connected to earphone via Bluetooth under default settings over LTE. Estimated against battery capacity and measured current over battery power consumption during video playback (video file resolution 720 p, saved on device), respectively. Actual video playback times vary by network connection, settings, file format, screen brightness, battery condition and many other factors.
*Typical value tested under third-party laboratory condition. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Rated capacity is 3885 mAh for Galaxy S25, 4755 mAh for Galaxy S25+ and 4855 mAh for Galaxy S25 Ultra.
All new One UI 7, built for AI
Get access to your Now Brief alerts, music and more from the Now Bar. The new home screen is all yours with highly-customisable layouts and new widgets. Live notifications let you monitor on-going activities such as voice recordings on the Now Bar, status bar or at the top of your notification panel.
*Some functional widgets may require a network connection and/or Samsung Account login. Availability of functions supported within the apps may vary by country.
What's in the Box
*Galaxy S25 Ultra does not include travel adapter.
*In-box items may vary by country or region.
Processor
CPU Speed
4.47GHz, 3.5GHz
CPU Type
Octa-Core
Display
Size (Main_Display)
174.2mm (6.9" full rectangle) / 172.2mm (6.8" rounded corners)
Resolution (Main Display)
3120 x 1440 (Quad HD+)
Technology (Main Display)
Dynamic AMOLED 2X
Colour Depth (Main Display)
16M
Max Refresh Rate (Main Display)
120 Hz
S Pen Support
Yes
Camera
Rear Camera - Resolution (Multiple)
200.0 MP + 50.0 MP + 50.0 MP + 10.0 MP
Rear Camera - F Number (Multiple)
F1.7 , F3.4 , F1.9 , F2.4
Rear Camera - Auto Focus
Yes
Rear Camera - OIS
Yes
Rear Camera - Zoom
Optical Zoom 3x and 5x, Optical quality Zoom 2x and 10x (Enabled by Adaptive Pixel sensor) , Digital Zoom up to 100x
Front Camera - Resolution
12.0 MP
Front Camera - F Number
F2.2
Front Camera - Auto Focus
Yes
Rear Camera - Flash
Yes
Video Recording Resolution
UHD 8K (7680 x 4320)@30fps
Slow Motion
240fps @FHD, 120fps @FHD, 120fps @UHD
Network/Bearer
Number of SIM
Dual-SIM
SIM size
Nano-SIM (4FF), e-SIM
SIM Slot Type
SIM 1 + SIM 2 / SIM 1 + eSIM / Dual eSIM
Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD, 5G Sub6 FDD, 5G Sub6 TDD
2G GSM
GSM850, GSM900, DCS1800, PCS1900
3G UMTS
B1(2100), B2(1900), B4(AWS), B5(850), B8(900)
4G FDD LTE
B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B17(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B66(AWS-3)
4G TDD LTE
B38(2600), B39(1900), B40(2300), B41(2500)
5G FDD Sub6
N1(2100), N2(1900), N3(1800), N5(850), N7(2600), N8(900), N12(700), N20(800), N25(1900), N26(850), N28(700), N66(AWS-3)
5G TDD Sub6
N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)
Connectivity
USB Interface
USB Type-C
USB Version
USB 3.2 Gen 1
Location Technology
GPS, Glonass, Beidou, Galileo, QZSS
Earjack
USB Type-C
MHL
No
Wi-Fi
802.11a/b/g/n/ac/ax/be 2.4GHz+5GHz+6GHz, EHT320, MIMO, 4096-QAM
Wi-Fi Direct
Yes
Bluetooth Version
Bluetooth v5.4
NFC
Yes
UWB (Ultra-Wideband)
Yes
PC Sync.
Smart Switch (PC version)
OS
OS
Android
General Information
Form Factor
Touchscreen Bar
Sensors
Accelerometer, Barometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Hall Sensor, Light Sensor, Proximity Sensor
Physical specification
Dimension (HxWxD, mm)
162.8 x 77.6 x 8.2
Weight (g)
218
Battery
Battery Capacity (mAh, Typical)
5000
Removable
No
Audio and Video
Stereo Support
Yes
Video Playing Format
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
Video Playing Resolution
UHD 8K (7680 x 4320)@60fps
Audio Playing Format
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, DFF, DSF, APE
Services and Applications
Gear Support
Galaxy Ring, Galaxy Buds3 Pro, Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds3, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit3, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch FE, Galaxy Watch Ultra, Galaxy Watch7, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active
Samsung DeX Support
Yes
Bluetooth® Hearing Aid Support
Android Audio Streaming for Hearing Aid(ASHA)
SmartThings Support
Yes
Mobile TV
No
Software Support
Security Update Period (Valid until)
31 January 2032
Allowances
As an international traveller you are entitled to bring a certain amount/value of goods that are free of Customs duty and exempt Goods and Services tax (GST) into New Zealand. This is called your duty free allowance and personal goods concession. It is important to review these for any purchases you make on The Mall.
Your duty free allowance entitles you to bring into New Zealand the following quantities of alcohol products free of customs duty and GST provided you are over 17 years of age. You do need to be 18 years or over to purchase.
- Up to six bottles (4.5 litres) of wine, champagne, port or sherry or
- Up to twelve cans (4.5 litres) of beer
- And three bottles (or other containers) each containing not more than 1125ml of spirits, liqueur, or other spirituous beverages
Goods other than alcohol and tobacco, whether purchased overseas or purchased duty free in New Zealand, that have a combined total value not exceeding NZ$700 may also be brought as part of your personal goods concession.
When travelling overseas there are legal limits on the amount of duty free alcohol and other goods you can take with you. These amounts will vary depending on the country you are flying into. We always recommend you check the latest limits and exemptions.
Click & Collect
Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. Alternatively, if you are arriving between 11pm and 6am you will be able to collect your order from our lockers. See map
Please bring your order confirmation email and your passport. If you are collecting from lockers you will have been sent an email with your access code, be sure to have this on you in order to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team are there to help you. If you are collecting after hours please return the item to your locker and our team will be in touch as soon as possible. You may also like to view our Returns & refunds which provides information on how this works and outlines the individual retailer's returns and refunds policies.
After Hours Collections
If your order needs to be collected after the Auckland Airport Collection Point desk is closed, your order will be placed in the lockers next to the desk. All the details you will need to collect your order will be provided in your Order Confirmation and Ready to Collect Email.
