HP
HP OMEN MAX 16-ah0149TX NVIDIA GeForce RTX 5090 Gaming Laptop - 32GB RAM - 1TB SSD 16" WQXGA OLED 240 Hz
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Description
HP OMEN MAX 16-ah0149TX NVIDIA GeForce RTX 5090 Gaming Laptop 16" WQXGA OLED 240 Hz U9 - 16GB RAM - 512GB SSD - RTX 5090
PUSH TO THE ABSOLUTE MAX
The OMEN MAX 16, OMEN’s most powerful laptop yet, is not only equipped with the best possible next-gen components but it also gives you the freedom to overclock them beyond their normal limits without the fear of throttling or risk of long-term damage. Achieve and maintain Desktop-Level Power, Anywhere with Intel® Core™ Ultra Processors
INTRODUCING OMEN MAX
Unleash your ultimate gaming potential with OMEN MAX—where power meets perfection. Designed for hardcore gamers, OMEN MAX laptops deliver industry-leading performance with cutting-edge components, revolutionary cooling innovations, and advanced performance-boosting software. Dominate every game with seamless speed, stunning visuals, and unparalleled reliability. Whether you’re chasing the highest FPS or pushing the limits of AAA titles, OMEN MAX is your gateway to victory. Step into the future of gaming—MAXimize your performance, MAXimize your experience
THROTTLE LESS, CARRY MORE
When it comes to a premium gaming machine, it all starts with cooling, particularly when buying a laptop. There’s nothing worse than spending your hard-earned cash on a sweet rig with top-of-the-line components, only to get hit with frame drops because your internals keep overheating. That’s why we designed the MAX 16 from the cooling up, and what we ended up with was our brand-new OMEN Tempest Cooling PRO architecture
OMEN TEMPEST COOLING PRO
The design philosophy is simple: How can we maximize heat dissipation and reduce performance drop-off over time as much as possible, so gamers can maintain peak performance for their entire gaming session, whether that be a 24-hour livestream or a 2-hour session after a long day of school/work
This was largely solved with one thing (in very simplified terms). Space. We started by increasing the fan gap by 1.6mm and the gap between the motherboard and keyboard by another 1.5mm. This allows for air to move more freely through the chassis. We then reduced the distance/space between the components, heat sinks, and thermal vents. This means our unique vapor chamber + heat pipe design doesn’t have to work near as hard to expel all the heat from pushing the device, keeping your keyboard cool and your fans quiet no matter where you’re dropping
OMEN CRYO COMPOUND
Traditional liquid metal formulas are like RNG--when they are working, it’s great. The added heat dissipation keeps the heat from your CPU & GPU from building up, allowing your fans to keep pace. When they fail, however....it is typically in spectacular fashion—leaking out of your components and directly onto your motherboard, causing all kinds of problems and even resulting in system failure
That’s why we developed a new liquid metal hybrid material called OMEN Cryo Compound. We took the traditional gallium, and instead of mixing it with the usual indium, we coated it in silicone. The increased viscosity from the silicone simultaneously provides the same heat dissipation benefits as in-market formulas, but with a much lower chance of leakage, thus greatly improving the longevity of the device
FAN CLEANER (POWERED BY INTEL®)
One of the biggest silent killers of any gaming laptop is the slow buildup of dust over time. For the ‘lucky’ ones that are aware of this problem, they are rewarded with constant maintenance sessions to keep the internals dust-free. The rest are left wondering why their laptop is slowly getting hotter and louder with worsening performance over time
As self-proclaimed dust-haters ourselves, we decided to partner with Intel® on a groundbreaking new self-cleaning fan technology called Fan Cleaner, which is the first of its kind in-market. With this new tech, your fans will automatically change direction between gaming sessions—never during—and expel any accumulated dust. You can also go into OGH and manually run it or adjust the schedule yourself
PEAK OF PERFORMANCE
With our new OMEN Tempest Cooling PRO architecture ensuring your device stays cool no matter the situation, we were able to equip the MAX 16 with the best possible components available in-market. This starts with the brand-new NVIDIA® RTX™ 5090 Laptop GPU, a beefy monster with up to twice the performance than the 4090 with DLSS 4 on titles like Cyberpunk and Black Myth: Wukong. We also have the latest Intel® Core™ Ultra 9 275HX CPU with desktop-level processing and up to 64GB of DDR5 RAM with 2 upgradeable slots so you can always remain at the peak of performance
- NVIDIA® RTX™ 5090 Laptop GPU w/ DLSS4 and Reflex 2
- Intel® Core™ Ultra 9 275HX w/ 24 Cores and 24 Threads
- Up to 64GB DDR5 w/ 2 Upgradeable Slots
NVIDIA® GEFORCE RTX™ 50 SERIES - GAME CHANGER
Powered by NVIDIA’s new Blackwell architecture, GeForce RTX™ 50 Series Laptop GPUs bring game-changing performance to gamers. Equipped with a massive level of AI horsepower, RTX 50 Series enables new experiences and next-level graphics fidelity. Multiply performance like never before with DLSS 4, reduce latency with Reflex 2, and unlock new levels of power efficiency with NVIDIA Max-Q
DLSS 4
DLSS 4 massively increases performance and improves image quality for top games using the power of AI. Using a new frame generation model that’s 40% faster and uses 30% less VRAM, DLSS 4 only needs to run once to generate multiple frames, compared to DLSS3 which had to run for each generated frame. This is only made possible with the new 5ith generation Tensor Cores, which have 2.5x more processing power gen-over-gen
New RTX™ Technologies
RTX’s new Neural Shaders can compress textures by up to 7x, greatly reducing stress on the GPU, while simultaneously producing cinematic-quality textures and advanced lighting in your games
NVIDIA REFLEX 2
Reflex technologies optimize the graphics pipeline for ultimate responsiveness, providing faster target acquisition, quicker reaction times, and improved aim precision in competitive games. Reflex 2 introduces Frame Warp, which further reduces latency based on the game’s latest mouse input
INTEL® CORE™ ULTRA 9 - DESKTOP LEVEL POWER, ANYWHERE
HIGH-END GAMING
Experience legendary gaming and multitasking performance anywhere, with newly developed cores
FUTURE READY WITH AI
Unlock better, smoother gaming and streaming performance by offloading AI tasks, like auto-framing, to the NPU
LIGHTNING-FAST CONNECTIVITY
Wi-Fi 7: Lower your lag and raise your KDA with Wi-Fi 7’s significantly higher speeds and improved network performance
Thunderbolt 4: Simplify your cable management with a single 40 Gbps port that connects all your peripherals
POWER YOU CONTROL
While the raw output of these new CPU and GPUs are already great, we knew we could push them even further. Introducing Unleashed Mode, a new performance feature in OMEN Gaming Hub that allows you to manually “overclock” your components up to a whopping 250W TPP without having to touch the BIOS. And while you may be trepidatious, fearing permanent damage to your device, rest assured that we included measures to prohibit that from happening, so stop capping your performance and start unleashing it
MAXIMIZE PERFORMANCE WITH A SINGLE CLICK
As gamers, we know that every frame, action, and millisecond can be the difference between victory and defeat. Yet, achieving peak performance isn’t easy. There are countless settings menus with endless combinations and no centralized location, no single “right” answer as everyone has different setups, and you’re constantly having to adjust your settings for different games. That’s why we created OMEN AI. A one-click solution that provides and automatically implements personalized settings unique to your setup for maximum possible FPS. So stop troubleshooting and take back your game time with
EVOLVED
Instant Pair is back and better than ever before with the 3rd generation of our industry-first, automatic peripheral-connecting technology. Now you can automatically connect up to THREE devices simultaneously with 2.4 GHz ULL across several product categories, including mice, headsets, and controllers, which further frees up your ports and keeps you dongle-free
OLED DISPLAY - BIGGER, BRIGHTER, MORE IMMERSIVE
You can have the best components in the world, but if you have a dull display with a painfully low refresh rate, your games are going to feel slow and lifeless. That’s why we’ve equipped the new MAX 16 with a 16:10 2.5k OLED display with 240hz and a .2 ms response time. Not only ensuring your worlds are as vibrant and immersive as possible with 500 nits HDR and 100% DCI-P3, but guaranteeing you’ll always have the edge in a gun fight. You can also safely marathon your games without speed-running macular degeneration with Low Blue Light technology
KEYBOARD/LIGHT BAR - LIGHT IT UP
With the OMEN Transcend 14 we took our RGB keyboards a step further with the introduction of our ultra vibrant HyperX-inspired keycaps, which offered a new level of customization to gamers. And with the MAX 16, we are going even further beyond with the addition of our first ever RGB light bar, which can be fully customized in Light Studio within OMEN Gaming Hub along with your per-key RGB keyboard and 3rd party lighting products, like Twinkly, for complete personalization control
PORTS - CONNECT AT WILL
- 2 Thunderbolt™ 4 USB Type-C 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)
- 2 USB Type-A 10Gbps signaling rate
- HDMI 2.1
- RJ45 ethernet connector
- AC smart pin
- Headphone/microphone combo
OMEN GAMING HUB - MAXIMIZE YOUR PLAY
Elevate your gaming every time you play. This all-in-one suite seamlessly combines performance optimization, personalization tools, plus game content and services to unlock an unparalleled gaming experience?
OPTIMIZER?
Use Booster to increase your game performance (FPS) by up to 10%?
AUTO DYNAMIC REFRESH RATE
Reduce power consumption and optimize battery life by up to 7%
MY GAMES
Access all your locally owned and cloud games, including over 100 free-to-play games, in one place through a universal game launcher
LIGHT STUDIO
Personalize and sync 16.8 million colors of RGB lighting across your gaming rig and peripherals
Operating system
Windows 11 Home
Processor family
Intel® Core™ Ultra 9 processor
Processor
Intel® Core™ Ultra 9 275HX (up to 5.4 GHz with Intel® Turbo Boost Technology, 36 MB L3 cache, 24 cores, 24 threads)
Neural Processing Unit
Intel® AI Boost (13 NPU TOPS)
Chipset
Intel® HM870
Graphics (discrete)
NVIDIA® GeForce RTX™ 5090 Laptop GPU (24 GB GDDR7 dedicated)
Memory
32 GB DDR5-5600 MT/s (2 x 16 GB)
Cloud service
25 GB Dropbox storage for 12 months
Internal Storage
1 TB PCIe® Gen4 NVMe™ Performance M.2 SSD
Display
40.6 cm (16") diagonal, WQXGA (2560 x 1600), OLED, 48-240 Hz, 0.2 ms response time, UWVA, edge-to-edge glass, micro-edge, Low Blue Light, SDR 400 nits, HDR 500 nits, 100% DCI-P3
Display size (diagonal)
40.6 cm (16")
Screen-to-body ratio (without speakers)
88.81%
Ports
2 Thunderbolt™ 4 with USB Type-C® 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 2.1, HP Sleep and Charge); 2 USB Type-A 10Gbps signaling rate; 1 AC smart pin; 1 HDMI 2.1; 1 headphone/microphone combo; 1 RJ-45
Network interface
Integrated 10/100/1000/2500 GbE LAN
Wireless
Intel® Wi-Fi 7 BE200 (2x2) and Bluetooth® 5.4 wireless card HP Extended Range Wireless LAN
Audio
DTS:X® Ultra; Dual speakers; HP Audio Boost; HyperX
Keyboard
Full-size, per key RGB backlit, shadow black keyboard with numeric keypad and NKRO Anti-Ghosting Key technology
Pointing device
HP Imagepad
Camera
HP True Vision 1080p FHD IR camera with temporal noise reduction and integrated dual array digital microphones
Battery type
6-cell, 83 Wh Li-ion polymer
Power supply type
330 W AC power adapter
Sustainable impact specifications
Ocean-bound plastic in bezel; Keyboard keycaps and scissors contain post-consumer recycled plastic; Recycled metal in cover, base and hinge cap(s)
Security management
Camera privacy shutter; Trusted Platform Module (Firmware TPM) support
Dimensions (W x D x H)
35.65 x 26.9 x 2.29 cm (front); 35.65 x 26.9 x 2.48 cm (rear)
Weight
2.75 kg
PUSH TO THE ABSOLUTE MAX
The OMEN MAX 16, OMEN’s most powerful laptop yet, is not only equipped with the best possible next-gen components but it also gives you the freedom to overclock them beyond their normal limits without the fear of throttling or risk of long-term damage. Achieve and maintain Desktop-Level Power, Anywhere with Intel® Core™ Ultra Processors
INTRODUCING OMEN MAX
Unleash your ultimate gaming potential with OMEN MAX—where power meets perfection. Designed for hardcore gamers, OMEN MAX laptops deliver industry-leading performance with cutting-edge components, revolutionary cooling innovations, and advanced performance-boosting software. Dominate every game with seamless speed, stunning visuals, and unparalleled reliability. Whether you’re chasing the highest FPS or pushing the limits of AAA titles, OMEN MAX is your gateway to victory. Step into the future of gaming—MAXimize your performance, MAXimize your experience
THROTTLE LESS, CARRY MORE
When it comes to a premium gaming machine, it all starts with cooling, particularly when buying a laptop. There’s nothing worse than spending your hard-earned cash on a sweet rig with top-of-the-line components, only to get hit with frame drops because your internals keep overheating. That’s why we designed the MAX 16 from the cooling up, and what we ended up with was our brand-new OMEN Tempest Cooling PRO architecture
OMEN TEMPEST COOLING PRO
The design philosophy is simple: How can we maximize heat dissipation and reduce performance drop-off over time as much as possible, so gamers can maintain peak performance for their entire gaming session, whether that be a 24-hour livestream or a 2-hour session after a long day of school/work
This was largely solved with one thing (in very simplified terms). Space. We started by increasing the fan gap by 1.6mm and the gap between the motherboard and keyboard by another 1.5mm. This allows for air to move more freely through the chassis. We then reduced the distance/space between the components, heat sinks, and thermal vents. This means our unique vapor chamber + heat pipe design doesn’t have to work near as hard to expel all the heat from pushing the device, keeping your keyboard cool and your fans quiet no matter where you’re dropping
OMEN CRYO COMPOUND
Traditional liquid metal formulas are like RNG--when they are working, it’s great. The added heat dissipation keeps the heat from your CPU & GPU from building up, allowing your fans to keep pace. When they fail, however....it is typically in spectacular fashion—leaking out of your components and directly onto your motherboard, causing all kinds of problems and even resulting in system failure
That’s why we developed a new liquid metal hybrid material called OMEN Cryo Compound. We took the traditional gallium, and instead of mixing it with the usual indium, we coated it in silicone. The increased viscosity from the silicone simultaneously provides the same heat dissipation benefits as in-market formulas, but with a much lower chance of leakage, thus greatly improving the longevity of the device
FAN CLEANER (POWERED BY INTEL®)
One of the biggest silent killers of any gaming laptop is the slow buildup of dust over time. For the ‘lucky’ ones that are aware of this problem, they are rewarded with constant maintenance sessions to keep the internals dust-free. The rest are left wondering why their laptop is slowly getting hotter and louder with worsening performance over time
As self-proclaimed dust-haters ourselves, we decided to partner with Intel® on a groundbreaking new self-cleaning fan technology called Fan Cleaner, which is the first of its kind in-market. With this new tech, your fans will automatically change direction between gaming sessions—never during—and expel any accumulated dust. You can also go into OGH and manually run it or adjust the schedule yourself
PEAK OF PERFORMANCE
With our new OMEN Tempest Cooling PRO architecture ensuring your device stays cool no matter the situation, we were able to equip the MAX 16 with the best possible components available in-market. This starts with the brand-new NVIDIA® RTX™ 5090 Laptop GPU, a beefy monster with up to twice the performance than the 4090 with DLSS 4 on titles like Cyberpunk and Black Myth: Wukong. We also have the latest Intel® Core™ Ultra 9 275HX CPU with desktop-level processing and up to 64GB of DDR5 RAM with 2 upgradeable slots so you can always remain at the peak of performance
- NVIDIA® RTX™ 5090 Laptop GPU w/ DLSS4 and Reflex 2
- Intel® Core™ Ultra 9 275HX w/ 24 Cores and 24 Threads
- Up to 64GB DDR5 w/ 2 Upgradeable Slots
NVIDIA® GEFORCE RTX™ 50 SERIES - GAME CHANGER
Powered by NVIDIA’s new Blackwell architecture, GeForce RTX™ 50 Series Laptop GPUs bring game-changing performance to gamers. Equipped with a massive level of AI horsepower, RTX 50 Series enables new experiences and next-level graphics fidelity. Multiply performance like never before with DLSS 4, reduce latency with Reflex 2, and unlock new levels of power efficiency with NVIDIA Max-Q
DLSS 4
DLSS 4 massively increases performance and improves image quality for top games using the power of AI. Using a new frame generation model that’s 40% faster and uses 30% less VRAM, DLSS 4 only needs to run once to generate multiple frames, compared to DLSS3 which had to run for each generated frame. This is only made possible with the new 5ith generation Tensor Cores, which have 2.5x more processing power gen-over-gen
New RTX™ Technologies
RTX’s new Neural Shaders can compress textures by up to 7x, greatly reducing stress on the GPU, while simultaneously producing cinematic-quality textures and advanced lighting in your games
NVIDIA REFLEX 2
Reflex technologies optimize the graphics pipeline for ultimate responsiveness, providing faster target acquisition, quicker reaction times, and improved aim precision in competitive games. Reflex 2 introduces Frame Warp, which further reduces latency based on the game’s latest mouse input
INTEL® CORE™ ULTRA 9 - DESKTOP LEVEL POWER, ANYWHERE
HIGH-END GAMING
Experience legendary gaming and multitasking performance anywhere, with newly developed cores
FUTURE READY WITH AI
Unlock better, smoother gaming and streaming performance by offloading AI tasks, like auto-framing, to the NPU
LIGHTNING-FAST CONNECTIVITY
Wi-Fi 7: Lower your lag and raise your KDA with Wi-Fi 7’s significantly higher speeds and improved network performance
Thunderbolt 4: Simplify your cable management with a single 40 Gbps port that connects all your peripherals
POWER YOU CONTROL
While the raw output of these new CPU and GPUs are already great, we knew we could push them even further. Introducing Unleashed Mode, a new performance feature in OMEN Gaming Hub that allows you to manually “overclock” your components up to a whopping 250W TPP without having to touch the BIOS. And while you may be trepidatious, fearing permanent damage to your device, rest assured that we included measures to prohibit that from happening, so stop capping your performance and start unleashing it
MAXIMIZE PERFORMANCE WITH A SINGLE CLICK
As gamers, we know that every frame, action, and millisecond can be the difference between victory and defeat. Yet, achieving peak performance isn’t easy. There are countless settings menus with endless combinations and no centralized location, no single “right” answer as everyone has different setups, and you’re constantly having to adjust your settings for different games. That’s why we created OMEN AI. A one-click solution that provides and automatically implements personalized settings unique to your setup for maximum possible FPS. So stop troubleshooting and take back your game time with
EVOLVED
Instant Pair is back and better than ever before with the 3rd generation of our industry-first, automatic peripheral-connecting technology. Now you can automatically connect up to THREE devices simultaneously with 2.4 GHz ULL across several product categories, including mice, headsets, and controllers, which further frees up your ports and keeps you dongle-free
OLED DISPLAY - BIGGER, BRIGHTER, MORE IMMERSIVE
You can have the best components in the world, but if you have a dull display with a painfully low refresh rate, your games are going to feel slow and lifeless. That’s why we’ve equipped the new MAX 16 with a 16:10 2.5k OLED display with 240hz and a .2 ms response time. Not only ensuring your worlds are as vibrant and immersive as possible with 500 nits HDR and 100% DCI-P3, but guaranteeing you’ll always have the edge in a gun fight. You can also safely marathon your games without speed-running macular degeneration with Low Blue Light technology
KEYBOARD/LIGHT BAR - LIGHT IT UP
With the OMEN Transcend 14 we took our RGB keyboards a step further with the introduction of our ultra vibrant HyperX-inspired keycaps, which offered a new level of customization to gamers. And with the MAX 16, we are going even further beyond with the addition of our first ever RGB light bar, which can be fully customized in Light Studio within OMEN Gaming Hub along with your per-key RGB keyboard and 3rd party lighting products, like Twinkly, for complete personalization control
PORTS - CONNECT AT WILL
- 2 Thunderbolt™ 4 USB Type-C 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)
- 2 USB Type-A 10Gbps signaling rate
- HDMI 2.1
- RJ45 ethernet connector
- AC smart pin
- Headphone/microphone combo
OMEN GAMING HUB - MAXIMIZE YOUR PLAY
Elevate your gaming every time you play. This all-in-one suite seamlessly combines performance optimization, personalization tools, plus game content and services to unlock an unparalleled gaming experience?
OPTIMIZER?
Use Booster to increase your game performance (FPS) by up to 10%?
AUTO DYNAMIC REFRESH RATE
Reduce power consumption and optimize battery life by up to 7%
MY GAMES
Access all your locally owned and cloud games, including over 100 free-to-play games, in one place through a universal game launcher
LIGHT STUDIO
Personalize and sync 16.8 million colors of RGB lighting across your gaming rig and peripherals
Operating system
Windows 11 Home
Processor family
Intel® Core™ Ultra 9 processor
Processor
Intel® Core™ Ultra 9 275HX (up to 5.4 GHz with Intel® Turbo Boost Technology, 36 MB L3 cache, 24 cores, 24 threads)
Neural Processing Unit
Intel® AI Boost (13 NPU TOPS)
Chipset
Intel® HM870
Graphics (discrete)
NVIDIA® GeForce RTX™ 5090 Laptop GPU (24 GB GDDR7 dedicated)
Memory
32 GB DDR5-5600 MT/s (2 x 16 GB)
Cloud service
25 GB Dropbox storage for 12 months
Internal Storage
1 TB PCIe® Gen4 NVMe™ Performance M.2 SSD
Display
40.6 cm (16") diagonal, WQXGA (2560 x 1600), OLED, 48-240 Hz, 0.2 ms response time, UWVA, edge-to-edge glass, micro-edge, Low Blue Light, SDR 400 nits, HDR 500 nits, 100% DCI-P3
Display size (diagonal)
40.6 cm (16")
Screen-to-body ratio (without speakers)
88.81%
Ports
2 Thunderbolt™ 4 with USB Type-C® 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 2.1, HP Sleep and Charge); 2 USB Type-A 10Gbps signaling rate; 1 AC smart pin; 1 HDMI 2.1; 1 headphone/microphone combo; 1 RJ-45
Network interface
Integrated 10/100/1000/2500 GbE LAN
Wireless
Intel® Wi-Fi 7 BE200 (2x2) and Bluetooth® 5.4 wireless card HP Extended Range Wireless LAN
Audio
DTS:X® Ultra; Dual speakers; HP Audio Boost; HyperX
Keyboard
Full-size, per key RGB backlit, shadow black keyboard with numeric keypad and NKRO Anti-Ghosting Key technology
Pointing device
HP Imagepad
Camera
HP True Vision 1080p FHD IR camera with temporal noise reduction and integrated dual array digital microphones
Battery type
6-cell, 83 Wh Li-ion polymer
Power supply type
330 W AC power adapter
Sustainable impact specifications
Ocean-bound plastic in bezel; Keyboard keycaps and scissors contain post-consumer recycled plastic; Recycled metal in cover, base and hinge cap(s)
Security management
Camera privacy shutter; Trusted Platform Module (Firmware TPM) support
Dimensions (W x D x H)
35.65 x 26.9 x 2.29 cm (front); 35.65 x 26.9 x 2.48 cm (rear)
Weight
2.75 kg
Allowances
As an international traveller you are entitled to bring a certain amount/value of goods that are free of Customs duty and exempt Goods and Services tax (GST) into New Zealand. This is called your duty free allowance and personal goods concession. It is important to review these for any purchases you make on The Mall.
Your duty free allowance entitles you to bring into New Zealand the following quantities of alcohol products free of customs duty and GST provided you are over 17 years of age. You do need to be 18 years or over to purchase.
- Up to six bottles (4.5 litres) of wine, champagne, port or sherry or
- Up to twelve cans (4.5 litres) of beer
- And three bottles (or other containers) each containing not more than 1125ml of spirits, liqueur, or other spirituous beverages
Goods other than alcohol and tobacco, whether purchased overseas or purchased duty free in New Zealand, that have a combined total value not exceeding NZ$700 may also be brought as part of your personal goods concession.
When travelling overseas there are legal limits on the amount of duty free alcohol and other goods you can take with you. These amounts will vary depending on the country you are flying into. We always recommend you check the latest limits and exemptions.
Click & Collect
Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. Alternatively, if you are arriving between 11pm and 6am you will be able to collect your order from our lockers. See map
Please bring your order confirmation email and your passport. If you are collecting from lockers you will have been sent an email with your access code, be sure to have this on you in order to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team are there to help you. If you are collecting after hours please return the item to your locker and our team will be in touch as soon as possible. You may also like to view our Returns & refunds which provides information on how this works and outlines the individual retailer's returns and refunds policies.
After Hours Collections
If your order needs to be collected after the Auckland Airport Collection Point desk is closed, your order will be placed in the lockers next to the desk. All the details you will need to collect your order will be provided in your Order Confirmation and Ready to Collect Email.
