Contact us

Need to get in touch?

General enquiries

It’s a good idea to view our FAQs where we provide answers to the most common questions we are asked. If you would like to get in touch you can do so by using any of the following:

By email

Send us an email at help@themall.co.nz 

We're here 7am – 7pm, 7 days a week to help and will get back to you as soon as we can. In your email please include your full name, phone number and Order ID if your query is about your order. 

By phone

You can call us on +64 9 275 0789 or toll-free on 0800 247 767 then dial 5.

We’re here 7am – 7pm, 7 days a week to help. If your query is about your order, please have your Order ID handy.

By post

The Mall
Auckland Airport
PO Box 73020, 
Manukau 2150, 
New Zealand

By delivery

The Mall
Auckland Airport
4 Leonard Isitt Drive
PO Box 73020
Manukau 2150, 
New Zealand

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