Description
Apple AirPods 4 True Wireless In-Ear Headphones
Apple AirPods at PB Tech
Audio Technology[1]
Custom-built high-excursion Apple driver
Custom-engineered high-dynamic-range amplifier
Voice Isolation[2]
Personalised Spatial Audio with dynamic head tracking[3]
Adaptive EQ
Vent system for pressure equalisation
Sensors
Dual beamforming microphones
Inward-facing microphone
Optical in-ear sensor
Motion-detecting accelerometer
Speech-detecting accelerometer
Force sensor
Chip
H2 headphone chip
Controls
Press once to play or pause media
Press once to answer a call, or mute or unmute
Press twice to end a call
Press twice to skip forward
Press three times to skip back
Press and hold for Siri
Say "Hey Siri"[5] to do things like play a song, make a call or get directions
With Siri Interactions, nod your head "yes" or gently shake your head "no" when Siri asks if you want to answer an incoming call, hear a text message, manage notifications and more[2]
Dust, Sweat and Water Resistance[6]
Dust-, sweat- and water-resistant (IP54)
Size and Weight (Each)[7]
AirPod (individual)
Height: 30.2 mm (1.19 inches)
Width: 18.3 mm (0.72 inch)
Depth: 18.1 mm (0.71 inch)
Weight: 4.3 grams (0.15 ounce)
Charging case
Height: 46.2 mm (1.82 inches)
Width: 50.1 mm (1.97 inches)
Depth: 21.2 mm (0.83 inch)
Weight (AirPods 4): 32.3 grams (1.14 ounces)
Charging Case
Works with USB-C connector
Battery
AirPods 4:
Up to 5 hours of listening time on a single charge[9]
Up to 4.5 hours of talk time on a single charge[10]
AirPods 4 with Charging Case (USB-C):
Up to 30 hours of listening time[11]
Up to 20 hours of talk time[12]
5 minutes in the case provides around 1 hour of listening time[13] or around 45 minutes of talk time[14]
Connectivity
Bluetooth® 5.3 wireless technology
In the Box
AirPods 4
Charging Case (USB-C)
Documentation
USB-C Charge Cable sold separately
Accessibility
Accessibility features help people with disabilities get the most out of their new AirPods.
Features include:
Live Listen audio[21]
Headphone levels
Headphone Accommodations
System Requirements
iPhone models with the latest version of iOS
iPad models with the latest version of iPadOS
Apple Watch models with the latest version of watchOS
Mac models with the latest version of macOS
Apple TV models with the latest version of tvOS
AirPods can be used as Bluetooth® headphones with Apple devices using earlier software and with non-Apple devices, but functionality is limited.
Notes
For more information: https://www.apple.com/nz/airpods-4
1. Device performance and noise control features like Active Noise Cancellation, Adaptive Audio and Transparency can be affected by debris or earwax build-up. Clean the device regularly to maintain performance and full feature functionality. Refer to support.apple.com/en-nz/102672 for AirPods 4 cleaning instructions. Refer to support.apple.com/en-nz/120409 for AirPods Pro 2 cleaning instructions.
2. Available on compatible devices running iOS 18, iPadOS 18 or macOS Sequoia and later, when paired with AirPods 4, AirPods 4 with Active Noise Cancellation or AirPods Pro 2 with the latest firmware.
3. Compatible hardware and software required. Works with compatible content in supported apps. Not all content available in Dolby Atmos. iPhone with TrueDepth camera required to create a personal profile for Spatial Audio, which will sync across Apple devices running the latest operating system software, including iOS, iPadOS, macOS and tvOS.
4. Available on compatible devices running iOS 18, iPadOS 18 or macOS Sequoia and later, when paired with AirPods 4 with Active Noise Cancellation with the latest firmware.
5. Siri may not be available in all languages or in all areas, and features may vary by area. Compatible device and internet access required. Mobile data charges may apply.
6. AirPods 4 and AirPods 4 with Active Noise Cancellation are dust-, sweat- and water-resistant for non-water sports and exercise. Products and charging case were tested under controlled laboratory conditions, and have a rating of IP54 under IEC standard 60529. Dust, sweat and water resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge when wet; refer to support.apple.com/en-nz/HT210711 for cleaning and drying instructions.
7. Size and weight vary by configuration and manufacturing process.
8. AirPods 4 with Active Noise Cancellation support wireless charging, which requires a Qi-certified wireless charger. AirPods 4 with Active Noise Cancellation charging case also works with the Apple Watch charger or USB-C connector. Find My functionality requires iOS 18 or later.
9. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
10. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
11. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. The drained AirPods were charged to 100 per cent, then audio playback was resumed until the first AirPod stopped playback. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
12. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. The drained AirPods were charged to 100 per cent, then the mobile phone call was restarted until the first AirPod stopped playing call audio. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
13. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then audio playback was started until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
14. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then a mobile phone call was started until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
15. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. With Noise Control set to Active Noise Cancellation, listening time was up to 4 hours. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
16. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
17. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. With Noise Control set to Active Noise Cancellation, listening time was up to 20 hours. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. The drained AirPods were charged to 100 per cent, then audio playback was resumed until the first AirPod stopped playback. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
18. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. The drained AirPods were charged to 100 per cent, then the mobile phone call was restarted until the first AirPod stopped playing call audio. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
19. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then audio playback was started until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
20. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then a mobile phone call was started until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
21. Requires the latest version of iOS or iPadOS.
22. Data is accurate as of product launch.
23. Based on retail packaging as shipped by Apple. Breakdown of US retail packaging by weight. Adhesives, inks and coatings are excluded from our calculations of plastic content and packaging weight.
24. Efficiency performance is based on the US Department of Energy Federal Energy Conservation Standards for Battery Chargers.
25. Apple's Regulated Substances Specification describes Apple's restrictions on the use of certain chemical substances in materials in Apple products, accessories, manufacturing processes and packaging used for shipping products to Apple's end-customers. Restrictions are derived from international laws or directives, regulatory agencies, eco-label requirements, environmental standards and Apple policies. Every Apple product is free of PVC and phthalates except for AC power cords in India, Thailand (for two-prong AC power cords) and South Korea, where we continue to seek government approval for our PVC and phthalates replacement. Apple products comply with the European Union Directive 2011/65/EU and its amendments, including exemptions for the use of lead such as high-temperature solder. Apple is working to phase out the use of these exempted substances for new products where technically possible.
Apple AirPods at PB Tech
Audio Technology[1]
Custom-built high-excursion Apple driver
Custom-engineered high-dynamic-range amplifier
Voice Isolation[2]
Personalised Spatial Audio with dynamic head tracking[3]
Adaptive EQ
Vent system for pressure equalisation
Sensors
Dual beamforming microphones
Inward-facing microphone
Optical in-ear sensor
Motion-detecting accelerometer
Speech-detecting accelerometer
Force sensor
Chip
H2 headphone chip
Controls
Press once to play or pause media
Press once to answer a call, or mute or unmute
Press twice to end a call
Press twice to skip forward
Press three times to skip back
Press and hold for Siri
Say "Hey Siri"[5] to do things like play a song, make a call or get directions
With Siri Interactions, nod your head "yes" or gently shake your head "no" when Siri asks if you want to answer an incoming call, hear a text message, manage notifications and more[2]
Dust, Sweat and Water Resistance[6]
Dust-, sweat- and water-resistant (IP54)
Size and Weight (Each)[7]
AirPod (individual)
Height: 30.2 mm (1.19 inches)
Width: 18.3 mm (0.72 inch)
Depth: 18.1 mm (0.71 inch)
Weight: 4.3 grams (0.15 ounce)
Charging case
Height: 46.2 mm (1.82 inches)
Width: 50.1 mm (1.97 inches)
Depth: 21.2 mm (0.83 inch)
Weight (AirPods 4): 32.3 grams (1.14 ounces)
Charging Case
Works with USB-C connector
Battery
AirPods 4:
Up to 5 hours of listening time on a single charge[9]
Up to 4.5 hours of talk time on a single charge[10]
AirPods 4 with Charging Case (USB-C):
Up to 30 hours of listening time[11]
Up to 20 hours of talk time[12]
5 minutes in the case provides around 1 hour of listening time[13] or around 45 minutes of talk time[14]
Connectivity
Bluetooth® 5.3 wireless technology
In the Box
AirPods 4
Charging Case (USB-C)
Documentation
USB-C Charge Cable sold separately
Accessibility
Accessibility features help people with disabilities get the most out of their new AirPods.
Features include:
Live Listen audio[21]
Headphone levels
Headphone Accommodations
System Requirements
iPhone models with the latest version of iOS
iPad models with the latest version of iPadOS
Apple Watch models with the latest version of watchOS
Mac models with the latest version of macOS
Apple TV models with the latest version of tvOS
AirPods can be used as Bluetooth® headphones with Apple devices using earlier software and with non-Apple devices, but functionality is limited.
Notes
For more information: https://www.apple.com/nz/airpods-4
1. Device performance and noise control features like Active Noise Cancellation, Adaptive Audio and Transparency can be affected by debris or earwax build-up. Clean the device regularly to maintain performance and full feature functionality. Refer to support.apple.com/en-nz/102672 for AirPods 4 cleaning instructions. Refer to support.apple.com/en-nz/120409 for AirPods Pro 2 cleaning instructions.
2. Available on compatible devices running iOS 18, iPadOS 18 or macOS Sequoia and later, when paired with AirPods 4, AirPods 4 with Active Noise Cancellation or AirPods Pro 2 with the latest firmware.
3. Compatible hardware and software required. Works with compatible content in supported apps. Not all content available in Dolby Atmos. iPhone with TrueDepth camera required to create a personal profile for Spatial Audio, which will sync across Apple devices running the latest operating system software, including iOS, iPadOS, macOS and tvOS.
4. Available on compatible devices running iOS 18, iPadOS 18 or macOS Sequoia and later, when paired with AirPods 4 with Active Noise Cancellation with the latest firmware.
5. Siri may not be available in all languages or in all areas, and features may vary by area. Compatible device and internet access required. Mobile data charges may apply.
6. AirPods 4 and AirPods 4 with Active Noise Cancellation are dust-, sweat- and water-resistant for non-water sports and exercise. Products and charging case were tested under controlled laboratory conditions, and have a rating of IP54 under IEC standard 60529. Dust, sweat and water resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge when wet; refer to support.apple.com/en-nz/HT210711 for cleaning and drying instructions.
7. Size and weight vary by configuration and manufacturing process.
8. AirPods 4 with Active Noise Cancellation support wireless charging, which requires a Qi-certified wireless charger. AirPods 4 with Active Noise Cancellation charging case also works with the Apple Watch charger or USB-C connector. Find My functionality requires iOS 18 or later.
9. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
10. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
11. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. The drained AirPods were charged to 100 per cent, then audio playback was resumed until the first AirPod stopped playback. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
12. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. The drained AirPods were charged to 100 per cent, then the mobile phone call was restarted until the first AirPod stopped playing call audio. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
13. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then audio playback was started until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
14. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent and Spatial Audio was off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then a mobile phone call was started until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
15. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. With Noise Control set to Active Noise Cancellation, listening time was up to 4 hours. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
16. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
17. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. With Noise Control set to Active Noise Cancellation, listening time was up to 20 hours. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. The drained AirPods were charged to 100 per cent, then audio playback was resumed until the first AirPod stopped playback. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
18. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. Testing consisted of full AirPods battery discharge with a mobile phone call until the first AirPod stopped playing call audio. The drained AirPods were charged to 100 per cent, then the mobile phone call was restarted until the first AirPod stopped playing call audio. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
19. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then audio playback was started until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
20. Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 (Active Noise Cancellation) with Wireless Charging Case paired with preproduction iPhone 16 Pro Max units, all with prerelease software. Volume was set to 50 per cent; Spatial Audio, Conversation Awareness and Noise Control were all off. 5-Minute charge testing conducted with drained AirPods that were charged for 5 minutes, then a mobile phone call was started until the first AirPod stopped playing call audio. Battery life depends on device settings, environment, usage and many other factors.
21. Requires the latest version of iOS or iPadOS.
22. Data is accurate as of product launch.
23. Based on retail packaging as shipped by Apple. Breakdown of US retail packaging by weight. Adhesives, inks and coatings are excluded from our calculations of plastic content and packaging weight.
24. Efficiency performance is based on the US Department of Energy Federal Energy Conservation Standards for Battery Chargers.
25. Apple's Regulated Substances Specification describes Apple's restrictions on the use of certain chemical substances in materials in Apple products, accessories, manufacturing processes and packaging used for shipping products to Apple's end-customers. Restrictions are derived from international laws or directives, regulatory agencies, eco-label requirements, environmental standards and Apple policies. Every Apple product is free of PVC and phthalates except for AC power cords in India, Thailand (for two-prong AC power cords) and South Korea, where we continue to seek government approval for our PVC and phthalates replacement. Apple products comply with the European Union Directive 2011/65/EU and its amendments, including exemptions for the use of lead such as high-temperature solder. Apple is working to phase out the use of these exempted substances for new products where technically possible.
Allowances
As an international traveller you are entitled to bring a certain amount/value of goods that are free of Customs duty and exempt Goods and Services tax (GST) into New Zealand. This is called your duty free allowance and personal goods concession. It is important to review these for any purchases you make on The Mall.
Your duty free allowance entitles you to bring into New Zealand the following quantities of alcohol products free of customs duty and GST provided you are over 17 years of age. You do need to be 18 years or over to purchase.
- Up to six bottles (4.5 litres) of wine, champagne, port or sherry or
- Up to twelve cans (4.5 litres) of beer
- And three bottles (or other containers) each containing not more than 1125ml of spirits, liqueur, or other spirituous beverages
Goods other than alcohol and tobacco, whether purchased overseas or purchased duty free in New Zealand, that have a combined total value not exceeding NZ$700 may also be brought as part of your personal goods concession.
When travelling overseas there are legal limits on the amount of duty free alcohol and other goods you can take with you. These amounts will vary depending on the country you are flying into. We always recommend you check the latest limits and exemptions.
Click & Collect
Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. Alternatively, if you are arriving between 11pm and 6am you will be able to collect your order from our lockers. See map
Please bring your order confirmation email and your passport. If you are collecting from lockers you will have been sent an email with your access code, be sure to have this on you in order to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team are there to help you. If you are collecting after hours please return the item to your locker and our team will be in touch as soon as possible. You may also like to view our Returns & refunds which provides information on how this works and outlines the individual retailer's returns and refunds policies.
After Hours Collections
If your order needs to be collected after the Auckland Airport Collection Point desk is closed, your order will be placed in the lockers next to the desk. All the details you will need to collect your order will be provided in your Order Confirmation and Ready to Collect Email.