Sony
Sony ULT WEAR Wireless Over-Ear Noise Cancelling Headphones - Forest Grey
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Description
Sony ULT WEAR Wireless Over-Ear Noise Cancelling Headphones - Forest Grey
Powerful sound. Make it your own.
With exceptional bass and improved Noise Cancelling, our new ULT WEAR headphones let you bring your favourite festival or club feel with you, everywhere you go.
Massive Bass. Ultimate Vibe.
Feel like you've dived into the front row of the concert, and turn the moment on with the ULT POWER SOUND series. Built for music lovers, it produces powerful deep sound designed to make your heart tremble. Prepare to feel the bass.
Live the experience with your sound sanctuary
Press the ULT button for powerful sound, thanks to the specially designed 40 mm driver unit and Integrated Processor V1. Enjoy precise, punchy, high-quality sound that gets you as close to the original recording as possible.
Hit the button. Feel the bass.
Select from two different types of bass-emphasised sound: ULT1 for deep, low-frequency bass, or ULT2 to experience powerful and groovy bass.
Reproducing authentic sound
When an original music source is compressed, it loses the high-frequency elements that add detail and richness to a track. Our Digital Sound Enhancement Engine (DSEE™) faithfully restores these to produce high-quality sound that's closer to the original recording.
Your sound, just how you like it
Tailor sound to your personal preference. Choose from a variety of pre-sets to match sound quality with the genre of music you're listening to. Or create and save your own using the equaliser feature on the Sony¦Headphones Connect app*.
*The image shown is an example in the app, the actual menu may differ by the model/countries and or region.
Head tracking function
With compatible smartphones and services*, head tracking creates a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing.
*You can experience spatial sound content (like Netflix, YouTube) with Android 13 smartphones capable of head tracking. Also, you can experience 360 Reality Audio content with Xperia 1 V on 360 Reality Audio Live app, such as nugs.net or TIDAL. Some services may not be available in certain countries/regions.
Conventional use
With conventional headphones, when your head moves, the sound moves with the headphones. This disconnects the sound from its position in space, impairing the 3D effect and presence.
With head-tracking capability
With head tracking, when you move your head, the sound field retains its original position in 3D space - for a realistic viewing and listening experience.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience*.
*The same experience as the headphones (shown in picture) is available.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app*, you'll enjoy a sound experience that's optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your own personal spatial sound field when paired with BRAVIA XR™ TVs**.
*Sony | 360 Spatial Sound Personalizer is an app that personalises your sound experience when connected to a BRAVIA XR TV.
**Firmware update available by Jan 2022 and is required to enjoy 360 Spatial Sound on BRAVIA XR. Network connection required for firmware update of BRAVIA XR.
Learn more about supported models: https://www.sony.net/hav_faq
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR™ TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action*.
*Sony | Headphones Connect app is needed. Requires subscription to a music streaming service - subscription fees apply. Some services may not be available in certain countries/regions.
Unleash the power. Just you and your music.
With Dual Noise Sensor technology and the Integrated Processor V1, ULT WEAR takes digital Noise Cancelling to the next level. Now you can truly shut out the world and enjoy a party for one - just you and your music.
More music, less background
With two microphones in each earcup and Dual Noise Sensor technology to capture ambient sound, you can block outside noise everywhere you go, so the only thing you hear is your music.
Listen smarter
The Integrated Processor V1 helps to eliminate external sound, with a low processing delay to make the Noise Cancelling more effective than ever.
Keep the wind quiet
The Wind Noise Reduction Structure around the mic reduces background noise for you, and keeps your conversations and music clear and uninterrupted.
More natural ambient sound
In Ambient Sound mode, the ULT WEAR headphones allow in more ambient sound, thanks to precision feedforward and feedback mics, so you can enjoy a natural listening experience while staying connected to your environment. Plus, the Sony | Headphones Connect app allows you to adjust the ambient sound in 20 levels, or use the Focus on Voice setting to chat without removing your headphones.
Adaptive Sound Control automatically adjusts to whatever you do
Adaptive Sound Control is a smart function that senses where you are and what you're doing, then adjusts ambient sound settings for the ideal listening experience. It even recognises locations that you frequently visit, such as your workplace, the gym, or a favourite café, and switches the sound modes to suit the situation.
Superb sound, refined design
The ULT WEAR is designed to fit your style. Cool, comfortable, and built for powerful, high-quality sound.
Designed for sound
The ULT WEAR's stylish design is both functional and great looking. The mechanical structure is designed to insulate your audio from the outside world, for premium listening and clear voice calls, even in noisy environments.
A perfect fit keeps your music in
The smooth cushions use a unique thermo-foaming process, for reduced wrinkles and a more balanced clamping force, delivering wearability and exceptional acoustic performance.
Foldable design for everyday convenience
The ear cups swivel inwards so they pack up neatly in their compact case.
Carry case for easy travelling
The supplied carry case is durable and includes a cable for wired listening.
Stay powered up
With up to 30 hours* of battery life, you'll have enough power to keep listening all day and into the night. And if you need to top up in a hurry, a 3-minute quick charge will give you up to 90 minutes extra play time.
Battery life is up to 50 hours with Noise Cancelling off.
*When connecting via Bluetooth®, battery life is up to 30 hours for music playback usage when DSEE is turned off and codec is AAC, up to 30 hours for communication time usage. Please note usage hours may be shorter depending on the Codec and the conditions of use.
Made to move with you
The ULT WEAR exudes function, form and features. A sensor pauses your music when you take them off and starts again when you put them on, and Bluetooth® pairs with two devices at the same time. Ideal for everyday use.
Instant pause. Instant play.
Just take the headphones off and the music stops - a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.
Crystal-clear conversations
With Precise Voice Pickup Technology, a Wind Noise Reduction Structure, and beamforming mics to pick up your voice, you will enjoy clearer calls and better conversations.
Multipoint connection
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically.
Control with your voice
Get hands-free help - just say "Hey Google" or "Alexa" to activate your preferred voice assistant*. Listen to music, connect with friends, get noti?cations, set reminders, and more. You can even control your headphones features like noise cancellation with your voice**.
*Google Assistant headphones features, including "Hey Google" hot word detection, are only available when connected to a supported Android™ device. Google and Android are trademarks of Google LLC. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google Assistant and Alexa are not available in all languages and countries/regions. Install the Google app and set up with Sony | Headphones Connect app. For Amazon Alexa, install the Amazon Alexa app and set up with Sony | Headphones Connect app.
**Only available for Google Assistant. Please see details on https://support.google.com/assistant/answer/7172842#headphones
Quick Access
A shortcut to your music with simple taps - with no need to touch your smartphone*,**. You can simply enjoy your music effortlessly.
*Install the Spotify app and set up with Sony | Headphones Connect app. Spotify service may not be available in some countries/regions. Spotify and all other trademarks related to the Spotify brand are the sole property of Spotify AB.
**Install the Endel app and set up with Sony | Headphones Connect app. Endel service and Endel Quick Access function may not be available in some countries/regions. Make sure the Endel app version is compatible with the ULT WEAR headphones. Detailed information, such as release timing, is available on the Endel website: https://code.endel.io/sony?code=SONY/
Control at your fingertips
Change track, adjust volume and take or make calls by tapping or swiping the touch panel on the side of your headphones. Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.
Find your headphones with Fast Pair
In one tap, the ULT WEAR enables quick, effortless Bluetooth pairing with your Android devices*. You can even check to see where you last placed it.
*Android phones running Marshmallow and above/6.0+ are required.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Aiming to achieve a zero environmental footprint
Inspired by the beauty of the world, Sony is doing its part to help preserve the Earth, while still allowing creators to produce even more beautiful and creative imagery. With a goal of achieving a zero environmental footprint across the entire Sony Group by the year 2050, we are accelerating numerous green initiatives.
Sustainability in mind
Our products are not only designed to be stylish but also with the environment in mind. Recycled plastic is used in the ULT WEAR headphones*, and no plastic is included in the individual packaging**. This reflects Sony's commitment to reducing the environmental impact of our products and practices.
*Recycled plastic use may vary by product colour. Recycled plastic is used in multiple parts of the headphone body, which is subject to change.
**Coating and adhesive materials excluded. This varies by region.
Accessibility
We believe technology should make the world more interactive, more creative, more entertaining, and more inclusive. By incorporating human-centric, inclusive design into our audio products, we deliver our KANDO experience to all our users, regardless of age, ability or environment.
COLOUR
Forest Grey
WHAT'S IN THE BOX
Connection Cable
Reference Guide
USB Cable
Warranty Card
Size & Weight
WEIGHT
Approx. 255 g
General Features
HEADPHONE TYPE
Closed Dynamic
DRIVER UNIT
40mm (Dome Type)
MAGNET
Neodymium
IMPEDANCE (OHM)
314 ohms (1 kHz) (when connecting via the headphone cable with the unit turned on) , 32 ohms (1 kHz) (when connecting via the headphone cable with the unit turned off)
FREQUENCY RESPONSE
5 Hz - 20 000 Hz (JEITA)
FREQUENCY RESPONSE (ACTIVE OPERATION)
5 Hz - 20 000 Hz (JEITA)
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)
20 Hz - 20 000 Hz (Sampling frequency 44.1 kHz)
SENSITIVITIES (DB/MW)
110 dB / mW (when connecting via the headphone cable with the unit turned on) , 100 dB / mW (when connecting via the headphone cable with the unit turned off)
CORD TYPE
Single-sided (detachable)
CORD LENGTH
Approx. 1.2 m
PLUG
Gold-plated L-shaped stereo mini plug
INPUT(S)
Stereo Mini Jack
WEARING STYLE
Over-Ear
DSEE
Yes
PASSIVE OPERATION
Yes
AMBIENT SOUND MODE
Yes
ULT BUTTON
Yes
UNIT OF MICROPHONE
Electret Condenser Microphone
DIRECTION OF MICROPHONE
All Direction
Battery
BATTERY CHARGE TIME
Approx. 3.5 hrs
BATTERY CHARGE METHOD
USB
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)
Max. 30 hrs (NC ON) , Max. 50 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)
Max. 30 hrs (NC ON) , Max. 40 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSION
Bluetooth Specification Version5.2
EFFECTIVE RANGE
Approx. 10 m
FREQUENCY RANGE
2.4 GHz band (2.400 0 GHz - 2.483 5 GHz)
PROFILE
A2DP, AVRCP, HFP, HSP
SUPPORTED AUDIO FORMAT(S)
SBC, AAC
SUPPORTED CONTENT PROTECTION
SCMS-T
Noise Cancelling
AMBIENT SOUND MODE
Yes
Powerful sound. Make it your own.
With exceptional bass and improved Noise Cancelling, our new ULT WEAR headphones let you bring your favourite festival or club feel with you, everywhere you go.
Massive Bass. Ultimate Vibe.
Feel like you've dived into the front row of the concert, and turn the moment on with the ULT POWER SOUND series. Built for music lovers, it produces powerful deep sound designed to make your heart tremble. Prepare to feel the bass.
Live the experience with your sound sanctuary
Press the ULT button for powerful sound, thanks to the specially designed 40 mm driver unit and Integrated Processor V1. Enjoy precise, punchy, high-quality sound that gets you as close to the original recording as possible.
Hit the button. Feel the bass.
Select from two different types of bass-emphasised sound: ULT1 for deep, low-frequency bass, or ULT2 to experience powerful and groovy bass.
Reproducing authentic sound
When an original music source is compressed, it loses the high-frequency elements that add detail and richness to a track. Our Digital Sound Enhancement Engine (DSEE™) faithfully restores these to produce high-quality sound that's closer to the original recording.
Your sound, just how you like it
Tailor sound to your personal preference. Choose from a variety of pre-sets to match sound quality with the genre of music you're listening to. Or create and save your own using the equaliser feature on the Sony¦Headphones Connect app*.
*The image shown is an example in the app, the actual menu may differ by the model/countries and or region.
Head tracking function
With compatible smartphones and services*, head tracking creates a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing.
*You can experience spatial sound content (like Netflix, YouTube) with Android 13 smartphones capable of head tracking. Also, you can experience 360 Reality Audio content with Xperia 1 V on 360 Reality Audio Live app, such as nugs.net or TIDAL. Some services may not be available in certain countries/regions.
Conventional use
With conventional headphones, when your head moves, the sound moves with the headphones. This disconnects the sound from its position in space, impairing the 3D effect and presence.
With head-tracking capability
With head tracking, when you move your head, the sound field retains its original position in 3D space - for a realistic viewing and listening experience.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience*.
*The same experience as the headphones (shown in picture) is available.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app*, you'll enjoy a sound experience that's optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your own personal spatial sound field when paired with BRAVIA XR™ TVs**.
*Sony | 360 Spatial Sound Personalizer is an app that personalises your sound experience when connected to a BRAVIA XR TV.
**Firmware update available by Jan 2022 and is required to enjoy 360 Spatial Sound on BRAVIA XR. Network connection required for firmware update of BRAVIA XR.
Learn more about supported models: https://www.sony.net/hav_faq
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR™ TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action*.
*Sony | Headphones Connect app is needed. Requires subscription to a music streaming service - subscription fees apply. Some services may not be available in certain countries/regions.
Unleash the power. Just you and your music.
With Dual Noise Sensor technology and the Integrated Processor V1, ULT WEAR takes digital Noise Cancelling to the next level. Now you can truly shut out the world and enjoy a party for one - just you and your music.
More music, less background
With two microphones in each earcup and Dual Noise Sensor technology to capture ambient sound, you can block outside noise everywhere you go, so the only thing you hear is your music.
Listen smarter
The Integrated Processor V1 helps to eliminate external sound, with a low processing delay to make the Noise Cancelling more effective than ever.
Keep the wind quiet
The Wind Noise Reduction Structure around the mic reduces background noise for you, and keeps your conversations and music clear and uninterrupted.
More natural ambient sound
In Ambient Sound mode, the ULT WEAR headphones allow in more ambient sound, thanks to precision feedforward and feedback mics, so you can enjoy a natural listening experience while staying connected to your environment. Plus, the Sony | Headphones Connect app allows you to adjust the ambient sound in 20 levels, or use the Focus on Voice setting to chat without removing your headphones.
Adaptive Sound Control automatically adjusts to whatever you do
Adaptive Sound Control is a smart function that senses where you are and what you're doing, then adjusts ambient sound settings for the ideal listening experience. It even recognises locations that you frequently visit, such as your workplace, the gym, or a favourite café, and switches the sound modes to suit the situation.
Superb sound, refined design
The ULT WEAR is designed to fit your style. Cool, comfortable, and built for powerful, high-quality sound.
Designed for sound
The ULT WEAR's stylish design is both functional and great looking. The mechanical structure is designed to insulate your audio from the outside world, for premium listening and clear voice calls, even in noisy environments.
A perfect fit keeps your music in
The smooth cushions use a unique thermo-foaming process, for reduced wrinkles and a more balanced clamping force, delivering wearability and exceptional acoustic performance.
Foldable design for everyday convenience
The ear cups swivel inwards so they pack up neatly in their compact case.
Carry case for easy travelling
The supplied carry case is durable and includes a cable for wired listening.
Stay powered up
With up to 30 hours* of battery life, you'll have enough power to keep listening all day and into the night. And if you need to top up in a hurry, a 3-minute quick charge will give you up to 90 minutes extra play time.
Battery life is up to 50 hours with Noise Cancelling off.
*When connecting via Bluetooth®, battery life is up to 30 hours for music playback usage when DSEE is turned off and codec is AAC, up to 30 hours for communication time usage. Please note usage hours may be shorter depending on the Codec and the conditions of use.
Made to move with you
The ULT WEAR exudes function, form and features. A sensor pauses your music when you take them off and starts again when you put them on, and Bluetooth® pairs with two devices at the same time. Ideal for everyday use.
Instant pause. Instant play.
Just take the headphones off and the music stops - a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.
Crystal-clear conversations
With Precise Voice Pickup Technology, a Wind Noise Reduction Structure, and beamforming mics to pick up your voice, you will enjoy clearer calls and better conversations.
Multipoint connection
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically.
Control with your voice
Get hands-free help - just say "Hey Google" or "Alexa" to activate your preferred voice assistant*. Listen to music, connect with friends, get noti?cations, set reminders, and more. You can even control your headphones features like noise cancellation with your voice**.
*Google Assistant headphones features, including "Hey Google" hot word detection, are only available when connected to a supported Android™ device. Google and Android are trademarks of Google LLC. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google Assistant and Alexa are not available in all languages and countries/regions. Install the Google app and set up with Sony | Headphones Connect app. For Amazon Alexa, install the Amazon Alexa app and set up with Sony | Headphones Connect app.
**Only available for Google Assistant. Please see details on https://support.google.com/assistant/answer/7172842#headphones
Quick Access
A shortcut to your music with simple taps - with no need to touch your smartphone*,**. You can simply enjoy your music effortlessly.
*Install the Spotify app and set up with Sony | Headphones Connect app. Spotify service may not be available in some countries/regions. Spotify and all other trademarks related to the Spotify brand are the sole property of Spotify AB.
**Install the Endel app and set up with Sony | Headphones Connect app. Endel service and Endel Quick Access function may not be available in some countries/regions. Make sure the Endel app version is compatible with the ULT WEAR headphones. Detailed information, such as release timing, is available on the Endel website: https://code.endel.io/sony?code=SONY/
Control at your fingertips
Change track, adjust volume and take or make calls by tapping or swiping the touch panel on the side of your headphones. Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.
Find your headphones with Fast Pair
In one tap, the ULT WEAR enables quick, effortless Bluetooth pairing with your Android devices*. You can even check to see where you last placed it.
*Android phones running Marshmallow and above/6.0+ are required.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Aiming to achieve a zero environmental footprint
Inspired by the beauty of the world, Sony is doing its part to help preserve the Earth, while still allowing creators to produce even more beautiful and creative imagery. With a goal of achieving a zero environmental footprint across the entire Sony Group by the year 2050, we are accelerating numerous green initiatives.
Sustainability in mind
Our products are not only designed to be stylish but also with the environment in mind. Recycled plastic is used in the ULT WEAR headphones*, and no plastic is included in the individual packaging**. This reflects Sony's commitment to reducing the environmental impact of our products and practices.
*Recycled plastic use may vary by product colour. Recycled plastic is used in multiple parts of the headphone body, which is subject to change.
**Coating and adhesive materials excluded. This varies by region.
Accessibility
We believe technology should make the world more interactive, more creative, more entertaining, and more inclusive. By incorporating human-centric, inclusive design into our audio products, we deliver our KANDO experience to all our users, regardless of age, ability or environment.
COLOUR
Forest Grey
WHAT'S IN THE BOX
Connection Cable
Reference Guide
USB Cable
Warranty Card
Size & Weight
WEIGHT
Approx. 255 g
General Features
HEADPHONE TYPE
Closed Dynamic
DRIVER UNIT
40mm (Dome Type)
MAGNET
Neodymium
IMPEDANCE (OHM)
314 ohms (1 kHz) (when connecting via the headphone cable with the unit turned on) , 32 ohms (1 kHz) (when connecting via the headphone cable with the unit turned off)
FREQUENCY RESPONSE
5 Hz - 20 000 Hz (JEITA)
FREQUENCY RESPONSE (ACTIVE OPERATION)
5 Hz - 20 000 Hz (JEITA)
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)
20 Hz - 20 000 Hz (Sampling frequency 44.1 kHz)
SENSITIVITIES (DB/MW)
110 dB / mW (when connecting via the headphone cable with the unit turned on) , 100 dB / mW (when connecting via the headphone cable with the unit turned off)
CORD TYPE
Single-sided (detachable)
CORD LENGTH
Approx. 1.2 m
PLUG
Gold-plated L-shaped stereo mini plug
INPUT(S)
Stereo Mini Jack
WEARING STYLE
Over-Ear
DSEE
Yes
PASSIVE OPERATION
Yes
AMBIENT SOUND MODE
Yes
ULT BUTTON
Yes
UNIT OF MICROPHONE
Electret Condenser Microphone
DIRECTION OF MICROPHONE
All Direction
Battery
BATTERY CHARGE TIME
Approx. 3.5 hrs
BATTERY CHARGE METHOD
USB
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)
Max. 30 hrs (NC ON) , Max. 50 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)
Max. 30 hrs (NC ON) , Max. 40 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSION
Bluetooth Specification Version5.2
EFFECTIVE RANGE
Approx. 10 m
FREQUENCY RANGE
2.4 GHz band (2.400 0 GHz - 2.483 5 GHz)
PROFILE
A2DP, AVRCP, HFP, HSP
SUPPORTED AUDIO FORMAT(S)
SBC, AAC
SUPPORTED CONTENT PROTECTION
SCMS-T
Noise Cancelling
AMBIENT SOUND MODE
Yes
Allowances
As an international traveller you are entitled to bring a certain amount/value of goods that are free of Customs duty and exempt Goods and Services tax (GST) into New Zealand. This is called your duty free allowance and personal goods concession. It is important to review these for any purchases you make on The Mall.
Your duty free allowance entitles you to bring into New Zealand the following quantities of alcohol products free of customs duty and GST provided you are over 17 years of age. You do need to be 18 years or over to purchase.
- Up to six bottles (4.5 litres) of wine, champagne, port or sherry or
- Up to twelve cans (4.5 litres) of beer
- And three bottles (or other containers) each containing not more than 1125ml of spirits, liqueur, or other spirituous beverages
Goods other than alcohol and tobacco, whether purchased overseas or purchased duty free in New Zealand, that have a combined total value not exceeding NZ$700 may also be brought as part of your personal goods concession.
When travelling overseas there are legal limits on the amount of duty free alcohol and other goods you can take with you. These amounts will vary depending on the country you are flying into. We always recommend you check the latest limits and exemptions.
Click & Collect
Your order can be picked up at an Auckland Airport Collection Point. There is one in departures and one at arrivals in the international terminal. Alternatively, if you are arriving between 11pm and 6am you will be able to collect your order from our lockers. See map
Please bring your order confirmation email and your passport. If you are collecting from lockers you will have been sent an email with your access code, be sure to have this on you in order to collect your order.
If you’re departing Auckland Airport, we recommend that you come to the Auckland Airport Collection Point at least 60 minutes before your flight. If you miss your pickup time or your flight details have changed please let us know as soon as possible.
When you collect your order you will have the opportunity to inspect the items and sign for them.
If you need to return an item, our Collection Point team are there to help you. If you are collecting after hours please return the item to your locker and our team will be in touch as soon as possible. You may also like to view our Returns & refunds which provides information on how this works and outlines the individual retailer's returns and refunds policies.
After Hours Collections
If your order needs to be collected after the Auckland Airport Collection Point desk is closed, your order will be placed in the lockers next to the desk. All the details you will need to collect your order will be provided in your Order Confirmation and Ready to Collect Email.