Aelia Duty Free

A world of duty free at your finger tips.

Aelia Duty Free is a premium duty free and tax free retailer for when you’re flying into or out of Auckland International Airport.
Within the range you will find a wide range of spirits & winebeauty & fragrance and sweet confectionary.

Returns & Refunds Policy

Aelia Duty Free are happy to refund products that are damaged or faulty or where incorrect products have been supplied within a reasonable time. All goods returned whether they are faulty or not must include the proof of purchase supplied, such as the Online Order Number.

Subject to conditions Aelia Duty Free will either arrange a replacement with an identical or comparable product(s), issue a refund of the purchase price of the faulty/damaged product/s or repair the product(s).

Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either you or a third party. Returns will not be accepted by if you have modified or tampered with the product in any way. Any faulty or damaged returned product(s) must be returrned completely including any accessories provided to you with the product.

Refunds will not normally be accepted for simple change of mind.

All refunds will only be processed when we receive the returned product(s).

Terms & Conditions


Whilst Aelia Duty Free uses best endeavours to present accurate information for its product listings it does not guarantee the accuracy of the information including prices, descriptions or illustrations or typographical errors.


All products advertised on this website are subject to availability.


Due to tighter security regulations, once your order has been confirmed no further changes can be made to it. If your circumstances change please contact and they will assist you with the returns and refunds process.

The Aelia Duty Free team hold the right to refuse an order on a situational basis at their discretion.


The price payable for any product(s) is the price specified on The Mall at the time of placing the order.

Although we do our best to ensure prices stated are accurate, errors do occur from time to time. Where a pricing error occurs we will not be bound by the incorrect pricing, and reserve the right to cancel your purchase.

Any order placed by you on The Mall is an agreement by you to purchase a particular product for the price stated at the time you place your order. You recognise that by making the order, you are agreeing to pay for the product (s) at the time of ordering and will collect that order from your designated collection point.


If there has been a mistake made by Aelia Duty Free or by yourself and your order is either incomplete or not at the collection point at the specified time your order will be refunded in full.


Aelia Duty Free accepts the risk of loss of, or damage to, product(s) only up to the point of where the product is collected.

Customs regulations stipulate that orders not collected prior to departing New Zealand cannot be collected upon your return, and a full refund of your purchase will be provided instead.

If an order is placed where passenger and flight details have been incorrectly applied on The Mall, Aelia Duty Free will not be held responsible if the order is not available for pickup in which case the purchase price will be refunded in full.


Aelia Duty Free may, at its absolute discretion, reject or cancel any order made by you at any time and for any reason, including but not limited to the following:

  • the cancellation of credit card payment or if details are dishonoured
  • when the passenger does not meet the concession or age requirements and restrictions imposed by New Zealand Customs
  • where Aelia Duty Free has unintentionally displayed any errors on the website including incorrect prices, descriptions or illustrations or typographical errors and these errors are relevant to your order

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

Consumer Guarantees Act

Nothing in these Terms is intended to avoid the provisions of the New Zealand Consumer Guarantees Act 1993 ("CGA") except to the extent permitted by the CGA or to exclude liability arising under any other statute.


Aelia Duty Free will not be held responsible for any products that are:

  • altered, reprocessed, tampered with, or repaired in any way other than by or through Aelia Duty Free.
  • fitted or used in breach of the conditions of use or technical specifications, as may be included with the product and/or published from time to time.

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